Job Description

Job Ref:

FOX1162

Branch:

Foxhills Club Resort

Location:

Foxhills Club Resort, Ottershaw

Salary/Benefits:

Competitive Salary plus bookings retail commission

Contract type:

Casual

Hours:

Part Time

Shift pattern:

4 evenings per week, 5pm-10pm

Hours per week:

0

Posted date:

18/07/2025

Closing date:

31/08/2025

Job Vacancy: Spa Receptionist at Foxhills Collection

Are you a friendly and organized individual with a passion for providing exceptional customer service? Foxhills Collection is currently seeking a dedicated Spa Receptionist to join our team and be the first point of contact for guests visiting our luxurious spa facilities.

Position:

Spa Receptionist

Location:

Foxhills Club Resort, Ottershaw, Surrey

Type:

Part-time/ Evenings

About Us:

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class spa facilities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.

Responsibilities:

Welcome and greet guests in a warm and friendly manner as they arrive at the spa reception area Assist guests with scheduling appointments, providing information on available treatments, packages, and promotions, and answering inquiries about spa services Handle phone calls and emails promptly and courteously, providing accurate information and assistance to guests Coordinate with spa therapists to ensure timely and efficient scheduling of appointments and services Maintain cleanliness and organization of the spa reception area, including desk, waiting area, and retail displays Process payments for spa services, retail purchases, and gift certificates, ensuring accuracy and confidentiality Lunch account reconciliation End of day administrative prodcedures

Requirements:

Previous experience in a customer service or receptionist role, preferably in a spa, hospitality, or retail environment Excellent communication and interpersonal skills, with a friendly and professional demeanor Strong organisational and multitasking abilities, with attention to detail Proficiency in computer systems (including excel) and booking software Availability to work in the evenings is crucial as the role is based on 4 evenings per week.

Benefits:

Competitive salary package Company pension scheme - People's Partnership Opportunities for career advancement and professional development. Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more. Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments and other amenities. Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more. Employee assistance program, with 24/7 assistance available. Colleague social events including an annual staff party Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.



Foxhills Collection is committed to the safeguarding children and young people.



Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.



This position requires the candidate to prove their right to work in the UK


Foxhills is a family owned, award winning hotel and country club set in a stunning 400 acre Surrey estate with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants.



Select from a range of club membership options to unlock a world of leisure opportunities including one of England's top 100 golf courses, facilities ideal for families, relaxing spa treatments and one of the country's top fitness gyms. Foxhills' members enjoy a lively social calendar, access to world-leading facilities and a range of benefits including exclusive special offers and access to sports coaching from experts in golf, tennis, judo and more.



Visitors are welcome at selected events, or to stay overnight in the resort's 70 well appointed bedrooms and suites, where guests are granted honorary membership for a day with access to fitness classes and Country Club facilities. Whether visiting for a conference or meeting, enjoying a golf or cycling day with colleagues or friends, or dining in one of three restaurants, visitors can experience the Foxhills feeling - that you will always leave feeling better than when you arrived.