Job Description

COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.



COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.



COMO Shambhala Urban Escape has a fantastic opportunity for a Spa Receptionist to join our team. COMO Shambhala advocates proactive holistic wellness with a vision that encompasses healthy eating, exercise and self-development, with various inspirational locations worldwide. The 5 star COMO Shambhala Urban Escape offers travellers a calming metropolitan oasis in which to recover. The Urban Escape includes 6 treatment rooms (two of them for couples) offering a wide range of restorative, purposeful therapies for city-dwellers on the move

What you will do:

Handle Spa reservations efficiently, offering advice on treatment selection, providing guests with appointment lists and highlighting Spa policies. Check in/out guests in accordance to required standard. Conduct Spa tours for visitors and provide accurate and relevant information. Close sales at the end of day. Be informative of retail product to help promote sales, offering assistance to guests who patronize the retail outlet. Carry out month end stock count. Maintain cleanliness and tidiness of reception, retail and back office areas.

Who you are:

Experience working within a spa/wellness environment is preferred. A minimum of 2 years' experience within a Reception Department is preferred. Experience working in hotel management systems (Fidelio, Opera) and spa software systems (E.g Reservation Assistant) is preferred. Possess a genuine passion for guest service and excellent standards Excellent written and verbal command of English Personable, professional and engaging with impeccable manners Possess immaculate grooming and presentation

What we will offer you:

Competitive salary Employee rates for all COMO Hotels and Resorts properties worldwide 3 complimentary nights stay in any COMO Hotel or Resort Worldwide Employee discounts on Nobu London Career development opportunities A lucrative bonus for introducing someone to any COMO property An exciting calendar of wellness and engagement activities Access to free financial advice Access to an Employee assistance programme; offering support and advice Free meals on duty Free Uniform & laundry service 28 paid holidays per year, increasing with service NEST Auto-enrollment Pension Company Sick Pay


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