Job Description

Enrich the Journeys of our People and our Guests as our

SPA Receptionist!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.


Some of the

brilliant benefits

you will enjoy as a

SPA Receptionist

are:

Salary: 13.06/hour + non-contractual tronc

Pension scheme with company contributions

50% discount in all our restaurants and Spa's across our properties

Team member and Friends & Family rates across our properties

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Complimentary laundry

Free meals on duty

Recommend a Friend incentive

Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate

SPA Receptionist

, to join our

SPA

on a

casual basis

, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.


As a

SPA Receptionist

, your main duties and expectations for the role will include:


Handle phone, email, and in-person reservations, ensuring efficient use of therapist time and treatment rooms

Provide information on treatments, products, and promotions, and resolve guest queries promptly and professionally

Manage cash, card, and membership transactions accurately, including gift voucher sales

Promote and upsell spa products and packages to maximise revenue.

Manage booking systems, and coordinate with therapists, spa management and other departments for smooth operations

You will work the hours according to your availability and business needs, just notify your manager and they will schedule your shifts accordingly.

We are ...

One of Sunday Times' Top 100 "Best Companies to Work For 2025"

A Leading Hotels of the World member

5 red stars

2 rosettes

Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this

SPA Receptionist

role, we encourage you to

apply

today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK


INDFOH