Cloud Twelve is a private members' wellness club in Notting Hill, home to a spa, holistic health clinic and lifestyle spaces. We're seeking a
polished, people-first Receptionist
to own our front desk and deliver a flawless guest experience.
Your Impact
Be the first impression:
welcome members and guests with genuine warmth and professionalism.
Run the desk like clockwork:
manage bookings, check-ins, enquiries and payments smoothly.
Keep standards five-star:
ensure the front desk always looks and feels immaculate.
Promote with confidence:
highlight treatments, services and events to drive sales and engagement.
Stay informed:
know our wellness and spa offering inside-out to guide clients.
Support operations:
handle payments, daily reconciliations, and simple Excel/Office tasks (training provided).
What You Bring
Experience in
reception/front-of-house
within premium hospitality, spa, clinic or club settings.
Exceptional communication -- polished, professional, client-focused.
Organised, detail-driven, and calm under pressure.
Confident with booking systems; comfortable on Microsoft Office (Excel basics or ready to learn).
Perks & Benefits
26,000 salary
plus performance benefits.
Complimentary wellness perks, including massages.
Free/discounted spa treatments and products.
Extra
birthday day off
.
Beautiful, state-of-the-art working environment with a dedicated staff space.
Supportive, high-performing team culture.
Apply Now
Employment offers are subject to references, right-to-work checks, and verification of relevant qualifications. Only shortlisted candidates will be contacted.
Job Type: Full-time
Benefits:
Company pension
Employee discount
Store discount
Application question(s):
What is your current and expected salary?
Experience:
Administrative: 2 years (required)
front of house: 1 year (required)
in beauty, wellness or membership club: 1 year (required)
Microsoft Excel: 1 year (preferred)
Work Location: In person
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