Job Description

Killeavy Castle Estate is seeking a Spa Receptionist to join it's award winning Spa offering.

In your role of Spa Receptionist, you will be responsible for being part of the spa operation within the Hotel and reporting to the Spa Manager. Spa Receptionist will primarily be responsible for all aspects of the day to day operation of the Spa Front of House function. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4property.

Role Objective;

Working as part of the spa team, the Spa Receptionist will provide the highest level of service in a customer focused environment. The successful candidate will have a minimum of one years' experience, preferably in the hospitality industry. You will possess excellent interpersonal, communication skills and will enjoy building good working relationships

Key Duties and Responsibilities;

Greet guests in a warm, friendly manner Answer any queries that guests may have on the treatments and the hotel Check in and out guests efficiently and quickly Make recommendations to enhance the guests Spa experience. Have a good working knowledge of all treatments that the spa offers and be able to explain them to the guests. Manage the Spa Reception desk including processing payments, taking Spa bookings and selling additional items that are complementary to the guests' treatments. Answer telephone in a friendly, professional manner Promote and sell the Hotel's facilities at all times Ensure billing is correctly done to the agreed standards Deal with any guest complaints, queries and suggestions quickly and efficiently Handle all departmental floats as required, maintaining high levels of security Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling Effective communication with other employees to ensure the day to day business runs smoothly Ensuring the reception desk is manned at all times Other duties as requested by management

Key Skills and Experience include;

Previous experience in a similar role in a 4/5-star property preferable

Minimum 1 years in a similar role

Excellent customer focused manner at all times

Proactive positive attitude

The ability to communicate effectively at all levels

A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests

Flexibility with working hours is essential

Strong PC Skills/MS Office

Job Type: Full-time

Pay: From 25,400.00 per year

Work Location: In person