Job Description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.



Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.


We are recruiting for an Spa Supervisor to join us at King Street Townhouse Hotel and Spa, Manchester's premier health spa. Set in the heart of Manchester, King Street Townhouse Hotel and Spa offers exclusivity, unrivalled luxury and class leading facilities. With a state-of-the-art gym and magnificent health spa.



We are looking for a talented, passionate individual to join our successful spa team here at the club. You will be responsible for maintain the highest standard of professionalism in all areas of operation and carry out all treatments to our world-class standards.

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.



We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.



THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team.

Main Duties of the role

To monitor spa and treatment standards and implement corrective action/training where required.
+ Supporting the spa manager in all tasks set.
+ Supporting the spa manager in driving the team's performance.
+ To deliver exceptional treatments and hosting spa guests.
+ High standards of presentation and cleanliness are maintained at all times.
+ Delivering brand standards
+ Ordering and stock taking
+ Booking in clients and taking phone calls
+ Achieving treatment and retail targets
+ Knowledge in our brands
+ NVQ level 3 beauty therapy or equivalent
+ Previous Beauty therapy experience in a 5star/luxury background
+ Natural leadership qualities

Requirements

Specific experience within a spa/health club environment Qualified to NVQ level 3 or equivalent Experience with ESPA and Elemis is preferred but not essential Impeccable attention to detail and customer service experience Proven experience working as part of a successful team with excellent interpersonal skills

Benefits

Competitive Salary Discounts across THG Brands (LookFantastic, MyProtein and many more) 50% discount on food purchased within Fuzen at Hale Restaurant and Member's Bar Onsite doctor Onsite physio THG Staff Discount

JOB DESCRIPTION:

Location

: King Street Townhouse Hotel & Spa

Position

: Full-Time, Permanent

Hours

: 40 hours per week, variable shifts including some weekends (5 days a week)

Salary

: Competitive, reflecting your skills and experience



King Street Townhouse Hotel & Spa is recruiting for a Spa Supervisor to join our team. Nestled in the heart of Cheshire, Hale Country Club & Spa is synonymous with exclusivity, luxury, and unparalleled facilities, including a state-of-the-art gym and a magnificent health spa.



Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community. Explore more about Hale Country Club here.

PRIMARY ROLE RESPONSIBILITIES:

Monitor and uphold spa and treatment standards, implementing training as necessary. Support the Spa Manager in daily tasks and driving team performance. Deliver exceptional treatments and host spa guests with the utmost professionalism. Maintain high standards of presentation and cleanliness. Adhere to brand standards and ensure compliance. Manage ordering and stock taking. Handle client bookings and phone inquiries. Achieve treatment and retail targets. Possess extensive knowledge of our brands. Conduct team training and inductions.

BENEFITS:

50% off dining at Hale Country Club & Spa and discounted membership Exclusive room rates for you and your family at King Street Townhouse Hotel 20% off dining at King Street Townhouse Hotel Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more) In-person or video GP consultations, discounted prescriptions, and physiotherapy Increasing annual leave with service, plus your birthday off Continuous learning and development opportunities 250 bonus for referring a friend Complimentary meals during shifts and provided uniforms Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role Access to in-house Wellbeing Program Pension scheme for financial stability

APPLICANT REQUIREMENTS:

The successful applicant will have/be:


Specific experience in a spa/health club environment. Qualified to NVQ level 3 in beauty therapy or equivalent. Training in ESPA products and treatments or similar Impeccable attention to detail with a strong customer service background. Proven ability to work as part of a successful team with excellent interpersonal skills. Natural leadership qualities.

ABOUT THG EXPERIENCE

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.



We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.



THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team. Explore more about THG here.

APPLY

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities - we'd love to hear from you!

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our

Talent

team to discuss further.