Job Description

Why hospitality.

Hospitality is an exciting industry to become part of, it's all about creating a warm and welcoming experience for all our guests and a rewarding environment in which you'll love working in, are you looking for a career in Hotel Hospitality?

The Role

We are looking for a Spa Therapists who would enjoy work in a luxury Historic Hotel environment. The Spa Therapist will to support the Spa Manager in all aspects of the Spa's guest experience and operational excellence to ensure exceptional professional guest service is maintained.

Overview of the role

Carry out our treatments to the highest standard, in line with our brand and concept guidelines. Deliver a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner and in the time allocated Adapt treatments in any way necessary in order to accommodate every guest need Our guests have high expectations that must be exceeded, we expect all our team members to be guest focused, creating a relaxed, fun environment for everyone to enjoy, whilst maintaining high standards of professionalism Understand your guests, their requirements - and always aim to exceed expectations. Promote and sell our services, concept and offering, maximising the potential of all sales Recommend products and give suitable aftercare/homecare advice in the best interest of each guest Enjoy the job - demonstrating positive body language at all times Maintain accurate consultation records for all guests To actively promote all areas of the department at every opportunity Ensure prompt and polite response to all telephone enquiries with a smile and a positive tone of voice To deal with all guest comments or complaints and to pass these on to your Manager in exceptional circumstances. To ensure that all potential sales opportunities are maximised To adhere to any Company sales Initiatives and to increase Sales opportunities

ESSENTIAL

Ability to work as part of a team Reliable, Efficient and pro-active 2 years Spa Experience Fully qualified beauty therapist (CIDESCO, CIBTAC, NVQ Level 3 or above) Strong experience in delivering 5-star facial, body and nail treatments within a luxury Spa Confident and effective communicator who can converse at all levels High levels of personal presentation and grooming

About us....

Under the Ensana brand, we manage two hotels in Buxton, situated adjacent to each other, they are the Buxton Crescent Hotel & Old Hall hotel.

Buxton is a lovely historic spa town which is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".

The Buxton Crescent is an historic iconic grade 1 listed building. It is one of the most architecturally significant buildings in the country. "The Crescent was the centrepiece of the Fifth Duke of Devonshire's plans to establish a fashionable Georgian spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury hotel offers circa 81 bedrooms, including suites, extensive spa facilities, with a thermal natural water spa, and spa lounge. The hotel has a stunning restaurant, bar and incorporates the magnificent Assembly Rooms, Card Room, and conference meeting rooms for business meetings and weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5experience.
The Old Hall hotel is reputed to be the oldest hotel in the UK, brimming with charm and full of historic character our guests love. Situated opposite the beautiful Pavilion Gardens and within the vicinity of the famous Buxton Opera House, this is a quirky small friendly hotel which offers warmth working within such a small team.

Benefits

Benefits from your first day

Free uniform provided (Dress code policy) Free meals on duty & themed meals Tips paid to everyone Departmental recognition Award Team members committee Excellent opportunities for career development Recommend a friend scheme Colleague recognition & reward scheme
Additional benefits- after probationary period

Welcome Hotel complimentary stay
Team member Hotel discounts across Ensana & Danubius Hotels Family & Friends Hotel discounts across Ensana & Danubius Hotels Pension Scheme, automatically enrolled - average earning threshold
50% off Food & Beverage
Spa discounts on treatments Spa day packages
Spa discounts on products

Job Types: Part-time, Zero hours contract

Pay: 13.50 per hour

Benefits:

Company events Company pension Discounted or free food Employee discount Referral programme
Licence/Certification:

NVQ Level 3 Beauty Therapy (required)
Work Location: In person