Job Description

Reference Number: WV159

Closing Date: 14th November 2025

Location: Mana Spa - Wave Waterpark

Hours: 22.5 hours (rota basis)

Rate of Pay: Competitive

CV Life are looking a Spa Therapist to join our team at the multi award-winning Mana Spa. Located at The Wave Destination Venue in the centre of Coventry.

Role and Responsibilities:

Professional delivery of customer experience for client consultations and treatments undertaken to a very high standard. Ensuring all spa and beauty bookings are made in the most effective and productive way to maximise treatment opportunities. Following correct procedures and use of products. Maintaining excellent product knowledge of spa services and products. The Spa Therapist is responsible for creating an environment that is of pure peace and relaxation for all Spa guests.

Candidate has:

NVQ Level 3 Beauty Therapy, or equivalent. Working knowledge and experience within a spa therapist position. Product knowledge of industry related services. Excellent personal presentation and interpersonal skills.

To become our Spa Therapist,you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. You will deliver treatments and consultations continually to a high standard and will be a strong team player. Working pattern can vary depending on availability. As this role focuses on sessions within


Flexibility is required nature of the work can mean early starts and work across evenings and weekends

Candidates must be available for interviews week commencing 17

th

November 2025!

CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

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Reporting to:

Spa Manager

Scope

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Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this as a CV Life document extends to cover the employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

Overall purpose and objective of the role

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Conduct treatments within the Mana Spa ensuring excellent customer service standards at all times and to actively promote the Mana Spa offering.

Main duties of the role:

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Effectively promote Mana Spa and beauty treatments to our guests to meet and when possible exceed targets for therapist utilization, repeat bookings, and treatments performed.

Up sell treatments and retail to maximise spa sales.

Ensure all spa and beauty bookings are made in the most effective and productive manner, maximising treatment opportunities.

Going out of the way to ensure all clients journeys are fulfilled to a high standard.

Lead the way by showing willingness to perform treatments and presenting yourself to both staff and guests in full Mana Spa uniform.

Carry out spa treatments and services to a high standard as set during training, following correct procedures and correct use of products.

Actively maintain a good knowledge of all spa services, prices and products, attending spa training sessions and regular refreshment with manuals provided.

Ensure that all agreed targets as set out by the spa manager are consistently met.

Ensure that the spa is presented in excellent visual presentation, taking responsibility for all treatment areas.

Take pride in the organisation and cleanliness of the therapy rooms and leave tidy and restocked for the following therapist to use.

Ensure all standard operating procedures as detailed in the manual are followed accordingly.

Follow all Health & Safety procedure and instructions accordingly and ensure a safe spa.

Actively report to the Spa Manager, any issues relating to the operation and ideas for improvements.

Ensure client consultation forms are filled out correctly and act accordingly towards any contra-indications and requests by adapting the treatment to the client.

Seek direct feedback from customers at all times, reporting feedback to the spa manager.

Display excellent customer service and awareness at all times.

Demonstrate an excellent, overall knowledge of Mana Spa products to advise guests.

Help manage stock levels by following usage guideline set during training.

Ensure correct handling and security of retail and professional stock distributed or received.

Ensure the correct use of the spa POS system.

Develop positive working relationships with all team members to encourage teamwork.

Attend regular meetings with colleagues and Spa Manager.


These are the main accountabilities; however you will be required to carry out other duties which help with the smooth running of operations as designated by your Manager.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

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To embrace and lead by example on the Company's key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined. To support the Company's commitment to providing a safe environment for children, young people and vulnerable adults, ensuring awareness of the Company's Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay. To undertake all duties and fully comply with all of the Company's general standards and those relating to the specific requirements of the role. To take care of their own health and safety and that of others who may be affected by their actions at work, and to co-operate with health and safety matters to help everyone meet their legal requirements. To co-operate with managers and colleagues to ensure environmental responsibilities are complied with. To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance. To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role. To interact positively with customers adopting a friendly and professional approach at all times. To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information. To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

Person Specification

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Essential

Personal Attributes

Self-motivated and passionate about health and beauty. Outwardly enthusiastic and confident. Ability to be positively persuasive. Friendly and approachable. Flexible approach to work. Positive attitude and highly motivated.

Essential

Knowledge and Experience

Working knowledge and experience within a spa therapist position. Product knowledge of industry related services. Experience in retailing spa products.

Essential Qualifications

NVQ Level 3 Beauty Therapy, or equivalent

Essential

Special Skills

Communication skills. Ability to relate to a diverse range of people. Customer care skills. Ability to work on own initiative as well as part of a team. Ability upsell products and services with Mana Spa Professional telephone manner.

Special Circumstances

Ability to work unsociable hours including evenings, weekends, and Bank Holidays. Ability to travel between sites. Interest in working with underrepresented and disadvantaged community groups/individuals.

If you have any enquires, please contact our Human Resources Team by emailing

recruitment@cvlife.co.uk

Benefits

Great development opportunities FREE health and fitness membership
FREE health and fitness membership for a family member or friend
FREE uniform for applicable roles FREE training for applicable roles DISCOUNTS on various Centre activities
FREE entry to venues
Access to the full range of CV Life Employee Benefits & Discounts

(*not applicable to casual workers)

(The two benefits combined can be worth 1000!)

Learn more about our Employee Benefits

We encourage and welcome applications from all ethnic groups and people with disabilities. Our aim is to build a diverse workplace and to become a truly inclusive employer with a workforce and visitor audience as diverse as the communities we serve. We seek to create an inclusive and welcoming environment for all those who work at CVLife.



If you think this is the role and organisation for you then we would love to hear from you.



Please complete our short application form (average 30 mins to complete) by clicking the Apply Online Button below. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please submit your application as soon as possible to avoid disappointment.

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