Job Description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.



Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Spa Therapist

We are currently recruiting for an experienced Spa Therapist to join us at Hale Country Club & Spa. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professonalism in all areas of operation and carry out all duties to our world class standards.

Benefits include:

Fantastic bedroom rates for yourself and F&F 20% off dining at the hotel 50% off dining at Hale Country Club & Spa and complimentary monthly club membership Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more! Onsite GP (avoid the waits!) Onsite physiotherapist Annual leave entitlement rising every year with service plus your birthday off

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.



We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.



THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team.

Main Duties of the Role

Greet guests at reception to deliver a memorable experience Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations Maintain a professional, clean environment ensuring that our guests/members are comfortable Fully understand existing treatments and procedures to effectively deliver a world class service Ensure that all treatment rooms are prepared and fit for purpose Attend weekly/monthly team meetings and events Deliver exceptional aftercare and retail recommendations to all clientele High standards of presentation and cleanliness are maintained at all times Delivering brand standards Booking in clients and taking phone calls Achieving treatment and retail targets Knowledge in our brands NVQ level 3 beauty therapy or equivalent Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities

Requirements

Specific experience within a spa/health club environment Qualified to NVQ level 3 or equivalent Experience with ESPA and Elemis is preferred but not essential Impeccable attention to detail and customer service experience Proven experience working as part of a successful team with excellent interpersonal skills

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our

Talent

team to discuss further.