Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.


We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.


We are seeking a reliable and enthusiastic person to become part of our Spa & Health Club Team at the exclusive

Culloden Estate & Spa.

Under the inspiring leadership of our Spa Manager, Judith Hogg, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of

learning and development opportunities.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Shift patterns will vary to cover the variety of treatment times offered to our guests and members.


The salary for this full-time position starts from 24,460per annum.


We offer a range of benefits including free staff meals, employee discounts, commission for spa products, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits click

here

.

The company reserves the right to apply enhanced short-listing criteria.


To find out more about Hastings Hotels and what our company offers please visit

https://www.hastingshotels.com/careers.html

About The Role

To be responsible for carrying out all Spa treatments for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

To deliver treatments to required standards, maintaining the dignity of guests at all times. To ensure the treatment room is properly prepared for each treatment. To provide the highest standards of service to guests, ensuring all guests needs and expectations are met. To ensure all equipment and materials are used in correct manner and any problems are reported immediately. To maintain the presentation of the treatment and preparation rooms in accordance with Hastings standards. To ensure all equipment and materials are used in correct manner and any problems are reported immediately. To work effectively with colleagues to ensure harmonious working environment where all employees are treated with respect and dignity. To maintain the security of stock areas at all times, immediately reporting any breaches. To comply with all health, safety and hygiene policies and procedures. To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty. To ensure all guest enquires are handled efficiently and effectively. Any other duties as required by management.

Required Criteria

Right to Work in the United Kingdom Must have an NVQ Level 3 or equivalent in Beauty/Spa/Massage Therapy Excellent communication skills Exceptional attention to detail A professional appearance

Desired Criteria

Prior experience in a Health & Beauty or Spa Setting Prior experience in hospitality in a high-quality establishment

Skills Needed

Establishing Rapport With Clients, Managing Appointments, Exceptional Customer Service Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.


It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.


We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.


As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.


Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

24,460.00 per year