Job Description

Spa Therapist
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Spa & Health Club Team at the exclusive
Under the inspiring leadership of our Spa Manager, Judith Hogg, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Shift patterns will vary to cover the variety of treatment times offered to our guests and members.
The salary for this full-time position starts from 24,460per annum.
We offer a range of benefits including free staff meals, employee discounts, commission for spa products, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits click .
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
About the role
To be responsible for carrying out all Spa treatments for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
To deliver treatments to required standards, maintaining the dignity of guests at all times.
To ensure the treatment room is properly prepared for each treatment.
To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
To maintain the presentation of the treatment and preparation rooms in accordance with Hastings standards.
To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
To work effectively with colleagues to ensure harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of stock areas at all times, immediately reporting any breaches.
To comply with all health, safety and hygiene policies and procedures.
To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
To ensure all guest enquires are handled efficiently and effectively.
Any other duties as required by management.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria

• Right to Work in the United Kingdom
• Must have an NVQ Level 3 or equivalent in Beauty/Spa/Massage Therapy
• Excellent communication skills
• Exceptional attention to detail
• A professional appearance

• Prior experience in a Health & Beauty or Spa Setting
• Prior experience in hospitality in a high-quality establishment

• Establishing Rapport With Clients
• Managing Appointments
• Exceptional Customer Service Skills