Job Description

Join Firmdale Hotels' prestigious Soholistic team as a Spa Therapist and embark on a career filled with luxury, excellence, and unparalleled service. At Firmdale, we redefine hospitality by offering a unique and unforgettable experience in each of our eight London properties, including the iconic Ham Yard Hotel.


As a Spa Therapist, you'll work closely with our Spa Manager to deliver exceptional treatments to our esteemed in-house guests and VIP clientele. From indulgent massages and rejuvenating facials to flawless manicures, pedicures, and waxing services, you'll cater to every aspect of our guests' relaxation and beauty needs.

Responsibilities:

Perform a diverse range of treatments across all eight London properties, ensuring each guest receives the utmost care and attention. Demonstrate a comprehensive understanding of our treatment packages and offerings, guiding guests towards personalised experiences. Cultivate strong, professional relationships with guests to foster loyalty and contribute to the growth of our client base. Expertly recommend retail products tailored to guests' preferences and effectively close sales to enhance their at-home wellness routines. Strive to meet and exceed sales targets established by the Spa Manager, showcasing your dedication to success. Extend a warm and inspiring welcome to all guests, setting the tone for their spa journey from the moment they arrive. Collaborate with the Spa Receptionist to manage daily bookings seamlessly, ensuring a smooth and efficient operation. Assist the Spa Manager with administrative tasks such as stock inventory to uphold our standards of excellence. Provide support to the Spa Receptionist as needed, contributing to the overall success of our spa operations.

What you Need:

Proven experience as a Spa Therapist in a 5-star hotel or luxury spa environment, demonstrating your commitment to exceptional service. Possess NVQ Level 3 in Spa Therapy or an equivalent qualification, showcasing your dedication to professional development. Exhibit a passion for customer service and a relentless pursuit of exceeding guests' expectations at every opportunity. Showcase extensive knowledge of various treatments and techniques, delivering flawless services in line with our training standards. Display a strong understanding of anatomy and physiology, ensuring the safety and well-being of our guests throughout their spa experience. Communicate effectively with guests and colleagues, demonstrating excellent interpersonal skills. Excel in time management, maintaining efficiency and precision in a fast-paced environment. Pay meticulous attention to detail, driven by a commitment to delivering unparalleled standards of excellence. Thrive in a collaborative team environment, contributing positively to collective success. Demonstrate resilience and determination, consistently striving for perfection in all aspects of your role. Uphold a high standard of personal presentation, reflecting the sophistication and elegance of Firmdale Hotels.

What We Offer:

Competitive annual salary of 28,975 plus service charge and commissions. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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