Job Description

Role Overview:

We are looking for experienced, pro-active individuals with a can-do attitude to work within the HSpa team to deliver a memorable guest experience. Our tranquil Spa, has 6 treatment rooms offering many different packages and treatments, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?

At least 1 years' experience in a similar position and environment an understanding of excellence in customer service.

What you'll receive as part of our team:

Competitive salary 28 days annual holiday (including bank holidays) Pension Training and development opportunities Free staff meals Free parking Discounted food, beverage, spa, hotel and membership Birthday Meal allowance Long service rewards Recommend a friend scheme Uniforms

Key responsibilities

1.

To have good knowledge of HSpa Operating Times and Procedures.

2.

To have knowledge of booking systems and scheduling.

3.

To attend relevant meetings as and when required to ensure excellent communication throughout the department.

4.

To be familiar with all activities and facilities within the hotel.

5.

Dealing with customer feedback in the correct manner and advising the HSpa Manager accordingly.

6.

To ensure the HSpa treatment rooms, lounge areas and surrounding areas are always kept to a high standard of cleanliness and tidiness.

7.

To clean and clear all HSpa areas where needed and assist with service and refreshments when required to do so.

8.

To carry out treatments to the high and correct standard ensuring client confidentiality and high levels of customer care.

9.

Ensure that treatments are conducted on time and not cut short so that bookings are kept to time.

10.

To give aftercare advice and sell retail products at every opportunity.

11.

To report to work on time using the correct clocking procedure, dressed in clean uniform and with good personal hygiene.

12.

To ensure all equipment is in safe working order, maintained and serviced to the required standard and that it is stored correctly, safely and securely.

13.

To be aware of budgeted targets for treatment and product sales.

14.

To maintain overall client satisfaction.

15.

To assist in the control of all stock within the department.

16.

To complete all training assigned to you, either Face to Face or Online.

17.

To be fully conversant with the hotel fire evacuation policy, attending regular training sessions.

18.

Report all accidents (to guests or staff) to the HSpa or Duty Manager so that they can be recorded in accordance with the law and company procedure.

19.

To maintain a high standard of conduct whilst on duty and carry out duties with professionalism and due manners.

20.

To assist that the HSpa environment is welcoming to both staff and customers alike and to ensure that departmental co-operation is encouraged.

If this sounds like the ideal role for you, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: 27,000.00-29,120.00 per year

Benefits:

Canteen Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Ability to commute/relocate:

Milton Keynes: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

NVQ Level 3 Beauty Therapy (required)
Work Location: In person