Job Description

Job Ref:

INT24233

Branch:

Crowne Plaza - Newcastle Stephenson Quarter

Location:

Crowne Plaza - Newcastle Stephenson Quarter, Newcastle Upon Tyne

Salary/Benefits:

13.21 per hour

Contract type:

Permanent

Hours:

Part Time

Hours per week:

24

Posted date:

11/11/2025

Closing date:

13/12/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Staff meals on duty Complimentary use of the leisure faciliities Free pilates session for staff members

A day in the life of...

As hotel spa therapist you'll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel's spa area. You'll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up your treatment room, giving your clients the best treatments, and performing basic customer care. Excellent customer service skills are essential, as you'll provide a welcoming and friendly environment for guests.


This role is unlike any other in our hotel and you'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Shift Patterns:

Monday 11am to 7.30pm Tuesday to Sunday: 10am to 6.30pm

Contract details:

This position is a 24 hour contract working weekends and week days

What do we need from you?

Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience. Attention to Detail: You'll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly. Communication Skills: You'll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. You'll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience. Level three beauty therapy is required Germaine De Cappuccini in house training is provided. 2 weeks of dual room shifts before being on your own, so you can gain confidence.

Please note that you will be requested to provide a Disclosure Check during the onboarding process for this role



Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.



Crowne Plaza Newcastle - Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle's vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle - Stephenson Quarter is the ideal choice for both leisure and business travelers. Guests can enjoy amenities such as a fitness center, on-site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle - Stephenson Quarter.