Job Description

It is an exciting time to join Libraries, Museums and Galleries as we are recruiting for our Customer Experience Team in the Libraries.



As Space and Facilities Assistant, you will join a welcoming, high-performing team to provide a customer focused, high-quality service and environment to library users.



This is a key, hands-on role undertaking a range of duties to maintain a safe and comfortable environment in our library buildings.



You will play an active part in contributing to the development of student focused services and spaces as part of our front-line team.

Responsibilities and duties include:

Provide excellent customer service and support responding to building and maintenance issues from colleagues and library users.

Contribute to the development of all library spaces to enhance the user experience and maintain a safe environment.

Communicate effectively with all colleagues across various shift patterns to ensure a consistent service delivery and a safe working environment and facilities.

Participate in relevant training including Manual Handling, First Aid and Fire Warden responsibilities.

Patrol all public areas of the library to ensure appropriate use of facilities and equipment, follow-up building and maintenance issues and help to maintain a safe, clean and tidy environment.

Monitor the safety of the building and facilities, reporting any health and safety issues.

Act as a point of contact for external contractors to support building works.

Prepare spaces and furniture in preparation for meetings and events.

Respond to and act on fire alarm and exit activations, taking appropriate action.

Carry out fire system tests, maintain fire records and carry out appropriate checks on fire doors, emergency lighting and fire alarms.

Open and close library buildings, when necessary, ensuring appropriate alarm systems are set.

Liaise with other departments and external agencies to help maintain safety and security in library buildings.

Monitor printers / photocopiers responding to any issues including checking stock of paper.



You should have 3 GCSEs at Grade C or above (or equivalent), including English and Maths.

There are two permanent posts available:

1 post x 21 hours per week: Sunday - Tuesday 2pm - 10pm 1 post x 24 hours per week: Friday - Monday 8am - 3pm

If you thrive on working as part of a team and want to play a key role in delivering a great customer experience, then please apply.



Please state the hours of the role you are interested in being considered for when submitting your application.



Commitment to Diversity



The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.