Job Description

About Us:

Nestled within the elegant surroundings of The Kinmel & Kinspa, our

luxury hotel spa

offers an exclusive escape for guests seeking tranquillity, wellness, and five-star service. From premium treatments to beautifully designed leisure facilities, every detail is tailored to create a world-class guest experience.

We are currently seeking a Professional and personable

Spa/Leisure Receptionist

to join our front-of-house team. This role is perfect for someone who takes pride in providing exceptional guest service and thrives in a refined hospitality environment.

Key Responsibilities:

Warmly welcome all guests to the spa and leisure facilities, creating a professional and inviting first impression Handle all bookings, enquiries, and guest communications via phone, email, and in person Manage payments and daily cash procedures accurately Coordinate treatment schedules and support therapists and leisure staff Maintain a pristine, serene reception area aligned with the hotel's luxury standards Proactively promote spa treatments, packages, and membership offerings

About You:

Previous experience in a front-of-house or receptionist role within a

luxury spa, hotel, or leisure setting

is highly desirable Exceptional communication and interpersonal skills Confident with booking software and general computer systems Discreet, attentive, and composed under pressure Flexible availability, including weekends and public holidays

What We Offer:

Competitive salary based on experience Generous staff discounts on spa treatments, retail products, and hotel services Complimentary use of leisure facilities (where available) Opportunities for career progression and professional training A supportive team environment in a prestigious hotel setting

How to Apply:

If you're passionate about luxury hospitality and wellness, and love creating memorable guest experiences, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 35 per week

Benefits:

Additional leave Company events Employee discount Free parking Gym membership On-site gym
Experience:

Customer service: 1 year (preferred)
Work Location: In person