Job Description

We have fantastic opportunity fora Full time Receptionist to join our 4- Star Hotel in Pontyclun!

Earning up to

12.30 per hour.

We are seeking a reliable person to join our team as a full time receptionist. As the first point of contact for the hotel, you will play a crucial role in creating a positive and welcoming atmosphere for our guests. The ideal candidate will have excellent communication skills, be highly organized, and possess strong administrative abilities.

Key Responsibilities:

Greet and welcome guests in a friendly and professional manner Answer phone calls and direct them to the appropriate staff member Provide information to callers and guests about the hotel and its services Taking room, restaurant & tRiBe spa reservations by telephone and email. Preparing any outstanding room accounts and dealing with payments. Actively upselling hotel products and services. Creating bedroom reservations, amendments and cancellations in Guestline Rezlynx PMS reservations system. Complete daily arrival check Maximise revenue through up-selling and cross-selling all hotels products & services. Maintain a clean and organised reception area Perform data entry tasks, including updating guest information in our database Assist with general administrative duties, such as filing, photocopying, and scanning documents

Shift Patterns:

Morning Shift:

07:00 AM - 03:00 PM

Afternoon Shift:

02:00 PM - 10:00 PM

Night Shift (Holiday Cover):

10:00 PM - 07:00 AM

Requirements

:

Previous experience in a similar post and will have worked with Guestline Rezlynx PMS preferred but not essential as full training will be provided. Excellent IT skills. Excellent written and spoken communication skills. A friendly and professional telephone manner. A team player. The ability to stay calm under pressure and look after several tasks at once. Flexibility to work shifts and weekends.

What's In It for You...

As an employee of Lanelay Hall Hotel & Spa, you can enjoy a range of incredible perks, from relaxation to mouth-watering meals and career development opportunities just to name a few we are sure you won't be disappointed!

Who Are We ...

After over fifty years, the South Wales Fire Service waved goodbye to Lanelay Hall leaving the opportunity for Lanelay Hall to become a unique spa hotel tucked away in the rolling hills of South Wales.

Our rooms boast a touch of luxury combined with a homely charm making Lanelay Hall Hotel & Spa the perfect staycation. Expect eclectic artwork, quirky designs and luxurious surroundings.

Recruitment Info

In the event we receive a high number of applications, we reserve the right to close this campaign early.

In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Lanelay Hall Hotel & Spa is an equal opportunity employer and would welcome interest from applicants of all ages. that this job description is not exhaustive and additional duties may be assigned as needed.

Job Types: Full-time, Permanent

Pay: 12.30 per hour

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Day shift Night shift Weekend availability
Work Location: In person