Job Description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.
We are seeking a Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 40 per week, between 7am - 7pm (must be flexible with shift rotation and occasional weekends)
Pay: 13+ per hour
What's on offer:

• Competitive pay from 13 per hour
• Overtime available (time and half)
• Full training provided
• Opportunity to progress within a growing IT team

Duties include:

• Providing first-line IT support to external clients, resolving queries efficiently and professionally
• Logging, tracking, and updating support tickets accurately in the system
• Troubleshooting hardware, software, and network issues, escalating where necessary
• Guiding clients through step-by-step solutions over the phone or via email
• Maintaining clear documentation of common issues and solutions to support team knowledge
• Supporting the team with general IT tasks and contributing to ongoing process improvements
• Ensuring high levels of customer satisfaction and building strong relationships with clients

Who we're looking for:

• Fluent in English and Spanish - written and verbal
• Strong customer service skills
• Previous call centre experience beneficial but not essential
• Organised and methodical in approach to work
• Previous experience in IT support is beneficial but not essential

If you are the candidate we are looking for then please apply today or call 01733 558877 for more information
INDPB

Skills Required