Job Description

Specialist Support Worker

Oak Paddock, Shrewsbury

37.5 hours per week

24,706.50 per annum

Fixed-term contract until 31/03/2026

About the role

Oak Paddock is a 4 bedded Crisis House based in Racecourse Lane, close to the Redwoods Centre in Shrewsbury. The remit is to support the Service Lead and the Team in providing therapeutic support to those referred by the Crisis Team and Community Mental Health Teams. We are looking to recruit a compassionate staff member to join our team to support people experiencing mental health crisis's.

What you'll be doing

Roles and responsibilities


Provide support to guests and to ensure the smooth running of the service under the guidance of the team supervisor/manager Reliable and punctual Prepare and cook simple but nutritious meals Able to work flexibly within a 24hr Rolling Rota system, which will include weekend working and sleep in shifts A high level of professional integrity Committed to maintaining our high standards of care The ability to plan effectively to meet the needs of the service Deliver a high-quality standard of support in a person-centred manner Ensure all identified support needs are met Caring and sensitive Self-motivated Promote individual customers independence and choice To support customers in preparations to move on from Oak Paddock, liaising with care coordinators, crisis team, social workers, and other care providers. Maintain the confidentiality of all customers and any staff information they become aware of

Who we're looking for?

Skills and knowledge


A working knowledge of Mental Health legislation An understanding of mental health services, including prevention, early intervention, and crisis management Experience of working within a busy support environment Experience of keeping accurate and compliant records Good communication skills both verbally and non-verbally Good working knowledge of Microsoft IT applications Reliable and punctual Ability to maintain confidentiality Use of initiative Flexible approach

Working in a mental health crisis house it is essential and important that all mandatory training is up to date and staff have the skills to support in challenging situations that may arise. Training will be provided to the successful candidate to equip them with the skills and knowledge of working within a fast-paced environment. Candidates will preferably hold a Level 2 diploma in Health and Social Care though experience will also be considered, and full training given, and it is important that the successful candidate understands mental health legislation.

Why join us?

This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.


Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:


Trustworthy Collaborative Accountable People Focused Caring in all we do

The benefits

34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities

Who we are?

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.


The Group consists of;


Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.


As a Disability Confident Committed Employer, we have committed to:


ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!


All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.


Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).


We reserve the right to close this vacancy early should sufficient applications be received.


At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.