Specialty Administrative Assistant

North West London, United Kingdom

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Job Description

We are looking for someone who thrives on organisation, problem-solving and supporting others. In this role, you'll be a vital part of a team that helps patients, families and clinicians feel confident and cared for throughout their journey.What matters most here isn't just what you do, but how you do it. If you bring empathy, attention to detail and a passion for delivering excellent service, you'll find this is a place where your contribution is genuinely valued.At UCLH, you'll join a supportive, inclusive and forward-thinking environment where people work together to achieve outstanding results. We'll invest in your growth, welcome your ideas, and give you the chance to be part of a Trust recognised for its innovation, research and patient-centred care.
Main duties of the job
As a Specialty Administrative Assistant, you'll play a key role in keeping services organised and responsive. Your responsibilities will include:o Coordinating busy schedules and patient appointments with accuracy and efficiency.o Acting as a first point of contact, handling queries with professionalism and sensitivity.o Using IT systems confidently to update records, produce documents and support team processes.o Communicating clearly with patients, families and colleagues, even in challenging situations.o Staying organised, prioritising tasks and problem-solving when plans change at short notice.To thrive in this role, you'll need excellent organisation, strong attention to detail, and the ability to stay calm under pressure. Just as importantly, you'll bring empathy, teamwork and a commitment to delivering excellent service to patients and staff alike.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Details
Date posted
30 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,546 to 32,207 a year Per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
309-UCLH-6875
Job locations
University College London Hospital
250 Euston Road
London
NW1 2PG
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

Desirable

NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience
Essential

Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
Experience of working in a customer facing/non facing environment, resolving queries and using initiative to ensure first-class service delivery.
Previous NHS experience, or experience of working in a healthcare setting

Skills and Abilities
Essential

Advanced keyboard skills, and competent use of IT.

Person Specification
Knowledge and Qualifications
Essential

Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

Desirable

NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience
Essential

Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
Experience of working in a customer facing/non facing environment, resolving queries and using initiative to ensure first-class service delivery.
Previous NHS experience, or experience of working in a healthcare setting

Skills and Abilities
Essential