Job Description

Job Title: Speedy Hire Desk Controller (Implant for Garic)

Location:

Speedy Office, Haydock

Salary:

Competitive + Business Benefits & Bonuses (DOE)

Employment Type:

Full-Time, Permanent

Hours:

40 hours per week | Permanent

Be the Link Between Service Excellence and Industry Innovation

Garic has led the welfare and plant hire industry for over 30 years, setting the benchmark in

innovation

,

compliance

, and

customer-first service

. We're proud of our collaborative approach, strong values, and commitment to helping our partners succeed.

We're now looking for a

Speedy Hire Desk Controller

to be based within the

Speedy office in Haydock

, acting as an embedded Garic representative. You'll play a vital role in promoting our products and services across the Speedy network--driving revenue, strengthening relationships, and delivering the exceptional service we're known for.

What You'll Be Doing

As the main point of contact between

Garic

and

Speedy

, you will:

Handle inbound hire and off-hire enquiries (phone, email, MS Teams). Qualify customer needs, upsell/switch-sell products, and build strong working relationships. Accurately process orders and ensure all admin and records are complete. Liaise with internal teams to check stock, availability, and transport requirements. Promote Garic's products and services in a proactive, customer-centric manner. Provide reporting on SLA and KPI performance as required. Act as a single point of contact for customer queries and ensure their resolution. Represent both companies with professionalism and a "one team" mindset. Meet defined sales targets, KPIs, and service level metrics.

What You'll Bring

Essential:

Previous experience in a customer service, hire desk, or fast-paced operations role. Strong communication and interpersonal skills. Proven ability to build cross-functional relationships. Competent in Microsoft Office (Word, Excel, Outlook, PowerPoint). Highly organised, accurate, and accountable.

Desirable:

Previous experience in the plant/tool hire, welfare, or construction equipment sectors. Understanding of SLA and KPI reporting. Experience with change management or improvement initiatives.

Why Join Garic?

We value and invest in our people. Alongside a rewarding role and dynamic team, we offer a strong benefits package:

Profit Bonus Scheme Employee Discounts on Retail & Lifestyle Health Cover & Discounted Gym Membership Birthday Off + Love2Shop Vouchers Paid Charity Day Christmas Shutdown Cycle to Work Scheme Salary Sacrifice Pension (after 3 months) 22 Days' Holiday + Bank Holidays
This is a fantastic time to join a growing business and make a real impact as a

Speedy Hire Desk Controller

.

How to Apply

Please send your

CV and a covering letter

here on Indeed or direct to careers@garic.co.uk.
Due to the volume of applications, we may not be able to respond to every applicant. If you haven't heard back within 30 days, we thank you for your interest and wish you all the best.

Garic - Powered by People, Driven by Excellence.

#HireDeskJobs #CustomerService #GaricCareers

Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Additional leave Canteen Cycle to work scheme Free parking Health & wellbeing programme On-site parking Paid volunteer time Profit sharing Referral programme Store discount
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Application question(s):

Do you have the right to live and work in the UK without the need for sponsorship'
Experience:

Customer service: 2 years (required)
Work Location: In person

Reference ID: Speedy Hire Desk Controller (Implant for Garic)