Job Description

Purpose of the Role

The Sponsored Student Success Officer will serve as the key point of contact for all sponsored students and their partner organisation, currently including the Merck Foundation (MF) and GOAL Guyana Online Academy of Learning.

This role merges Admissions and Engagement responsibilities to ensure a smooth and supportive journey for scholarship students, from initial application through to graduation.

You will manage the full cycle of scholarship applications, maintain strong relationships with partners, and ensure that sponsored students are well supported and actively engaged throughout their studies.

Responsibilities

Admissions & Scholarship Management

Manage the full cycle of scholarship applications, from initial enquiry to enrolment, including applicant support, eligibility assessment, and data processing. Process and assess applications for sponsored students, ensuring alignment with partner agreements and entry criteria. Issue offer and acceptance letters, ensuring accuracy and compliance with Learna's template and standards. Maintain high-touch communication with incoming scholarship students to support their onboarding and ensure a positive start. Track enrolment milestones to ensure compliance with partner and internal deadlines. Maintain accurate, up-to-date student records in BB, the PLog and relevant tracking systems.

Partner Communication & Relationship Management

Act as the main liaison for partner organisations (e.g., Merck Foundation, GOAL Guyana), providing timely updates and reports. Coordinate and deliver scheduled reports to scholarship providers, including: Student engagement and performance summaries Module results and mitigating circumstances Resit requirements and registration period changes Prepare data-driven insights and recommendations on student progression, engagement, and support strategies. Represent Learna in partner meetings, ensuring alignment on objectives, timelines, and outcomes. Support the Head of Customer Care and Communication in identifying process improvements.

Student Engagement & Support

Serve as the first point of contact for all scholarship students, providing clear guidance and consistent communication. Manage the Sponsored Student Inbox, ensuring professional and timely responses via email, WhatsApp, and telephone. Monitor participation logs (PLog) and identify at-risk students, escalating cases for proactive intervention. Provide personalised support to students facing challenges such as deferrals, mitigating circumstances, or resits. Implement engagement strategies to improve retention and completion among sponsored cohorts.

Skills and Experience

Essential:

Previous experience in higher education, student admissions, or partnership management. Strong administrative and communication skills, with excellent attention to detail. Competence in CRM systems and Google Workspace (Sheets, Docs, Gmail). Analytical mindset with the ability to interpret student data and prepare reports. Culturally aware and confident in communicating with international partners and students.

Desirable:

Experience managing sponsored or scholarship programmes. Understanding of postgraduate education processes and online learning environments. Experience producing analytical or engagement reports. Familiarity with data tracking tools (e.g., Excel formulas, Google Sheets dashboards).
Job Type: Full-time

Pay: Up to 29,000.00 per year

Work Location: Hybrid remote in Cardiff CF14 5GF