Job Description

Salary

UH6 33,002 with potential to progress to 38,784 by annual increments on achieving designated skills and experience.

Contractual hours

37

Basis

Full Time

Job category/type

Professional/Technical

Job reference

REQ000481

Post Title:

Student Success Officer

SBU/Department:

Office of the Vice-Chancellor/ Centre for Education and Student Success/ Widening Access and Student Success Team

FTE:

1.0 (Working 37 hours per week)

Duration of Contract:

Fixed-term contract until 31 July 2026

Annual Leave:

25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location:

College Lane Campus, Hatfield

We are seeking to appoint a Student Success Officer to join the University's Widening Access and Student Success (WASS) team, which is passionate about empowering student success, challenging inequalities and transforming lives. WASS supports young people from under-represented groups to access and be successful in higher education. Our Widening Access and Uni Connect teams support pupil aspiration, and attainment through their outreach work in targeted primary and secondary schools across Hertfordshire. The Student Success team works collaboratively with colleagues across the University to close gaps in outcomes by addressing the barriers that contribute to lower rates of attainment, continuation, and progression for underrepresented groups. Our ambition is to transform our students' lives by empowering them to be successful in their journey at Herts and beyond. Our work is guided by the commitments and targets set out in the University's Access and Participation Plan (APP).

Remote working 1-2 days a week is possible subject to business need.

We are committed to ensuring our team is diverse and inclusive. We particularly encourage applications from candidates who are male and/or from ethnically diverse backgrounds to tackle staff under-representation where it exists and better reflect our diverse student cohort.

Main duties and responsibilities

As a Student Success Officer working in the Student Success team, you will play a pivotal role in the delivery of the Student Success portfolio of work which supports young people from disadvantaged and under-represented groups to be successful in higher education. The role includes delivering personalised, timely support to specified student groups and supporting the effective delivery of the student success interventions and activities which form part of the Access and Participation Plan.

Skills and experience required

You will be a motivated individual with a commitment to improving student outcomes through inclusive and personalised student support, capable of working both independently and as part of a team. You will be able to demonstrate strong communication skills, with excellent organisational and administrative skills. You will have strong IT skills and ability to make use of a range of information technologies and systems

Ideally you will have the ability to adopt creative, solution-focused approaches to work. You will have experience of working in a team in a higher or further education setting.

Qualifications required

You will hold an undergraduate degree (or equivalent level 6 qualification) or have proven significant relevant experience.

REHABILITATION OF OFFENDERS ACT

DISCLOSURE AND BARRING SERVICE

This post is exempt under the Rehabilitation of Offenders Act 1974 as amended. The University requires that the successful applicant who is offered employment will be subject to a criminal record check from the Disclosure Barring Service before the appointment is confirmed. An Enhanced Disclosure will be required and this will include details of cautions, reprimands or final warnings, as well as convictions. The University of Hertfordshire complies with the 'Code of Practice for Registered Persons and other recipients of Disclosure Information'.

Overseas applicants and UK applicants who have lived abroad

Successful applicants who have lived outside the UK, for 12 months or more (whether continuously or in total), in the last 10 years, will be required to produce a 'Certificate of Good Character/Conduct' from each of those countries.

Please view the job description and person specification for a full list of the duties and essential criteria.

Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants - please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries:

Rachel Hughes, Student Success Manager, r.hughes5@herts.ac.uk

Closing Date

: 26 January 2026

Interview Date

: 10 February 2026

Reference Number:

REQ000481

Date advert placed:

23 December 2025

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts