Job Description

Sport Operations Executive

Job Summary

The Sports Operations Executive supports the daily operations of sports activities at Lockleaze Sports Centre, including assisting with pitch bookings, customer interactions, and events. This role helps ensure the efficient running of sports facilities and works with team members to promote usage across various groups and time slots.

Please note - This role will predominantly support operations of the Centre during our busy afternoons and evenings.

Key Responsibilities

Operational Support

Assist with sports bookings using the SportsKey system, ensuring smooth scheduling and communication with staff. Coordinate changing room allocations and collaborate with the marketing team to enhance sports visibility through social media and other channels. Communicate facility rules to users to support equipment care and user safety. Liaise with the grounds team to support pitch maintenance and assist in decisions around weather-related cancellations. Support the Facilities Manager in managing floodlight usage in line with the bookings schedule

Customer Service and Relationship Building

Facilitate high occupancy rates by actively promoting pitch bookings and maximizing available time slots. Act as a primary contact for routine club bookings and tournaments, providing excellent service and clear communication. Help foster relationships with key clubs, clients, and community groups to build long-term partnerships. Assist with catering requests for sports bookings and help ensure that food and beverage needs align with booking requirements. Support the Events Manager by coordinating with key user groups for social and sports events.

Finance and Administration

Assist in collecting payments for bookings and track any outstanding payments in coordination with the finance team. Monitor and report any payment issues to the Sports Manager, helping to maintain accurate financial records. Assist in scheduling bookings to optimize revenue and contribute to monthly and weekly report preparation as directed by the Sports Manager.

Team Support and Collaboration

Communicate sports-related updates to the operations team and provide relevant information for day-to-day operations. Collaborate with other Lockleaze Sports Centre departments to achieve shared objectives. Participate in regular team meetings to provide input on sports operations and work collaboratively with Sports Assistants and other team members.

General Duties & Operations

In addition to core responsibilities, all staff are expected to perform general operational duties as assigned by the General Manager. These include:

Duty Manager Responsibilities

o Daily Opening and Closing: Responsible for opening and securely closing the centre at scheduled times correctly.

o Being a responsible key holder.

o Conducting routine safety and security checks of the facility, including the equipment, amenities, and entry points.

o Being the designated manager on duty when on an operations shift and ensuring the smooth running of all Centre operational activities, including sport, events and bars.

o Duty managing on-site including the bar team and coordinators/supervisors.

o Managing any on-site incidents, including first aid provision or emergency procedures, and recording/reporting incidents as required.

o Acting as the main point of contact for customers and addressing enquiries, complaints, and feedback professionally and in accordance with all relevant company policies which apply.

o Overseeing sporting events, corporate or private events, meetings or community activities, ensuring they run smoothly and safely.

o Providing information on available services both in-person enquiries and over the phone. Assisting in upselling services and facility rentals.

o Taking answer phone messages, info@ emails and responding accordingly and professionally.

o Utilise systems such as Sports Key to ensure the bookings are correct and customers have paid for their sessions.

o Managing the reception area and always ensuring coverage of the reception desk.

o Organising staff shifts and ensuring adequate coverage during busy periods. Utilising initiative with sending home unrequired bar staff during quieter periods.

o Ensure staff have enough work to do and offer support where required in event set up and general bar running.

o Assisting with training new staff members on facility policies, safety procedures including fire evacuation, and customer service protocols.

o Reconcile the day's takings at the end of each shift within the cash up book and cash off the tills at the end of shifts.

o Monitor CCTV to ensure the security and safety of the site, suppliers, customers and staff.

o Take deliveries of stock and assist any contractors who attend site.

Job Types: Part-time, Permanent

Pay: 12.75 per hour

Expected hours: 36 per week

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

Monday to Friday Night shift Weekend availability
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 2 years (preferred) Administrative: 2 years (preferred)
Language:

English (required)
Work Location: In person

Application deadline: 02/06/2025
Reference ID: JD-SOE
Expected start date: 09/06/2025