Job Description

The Role

Responsibilities of this role include (but are not limited to):

-Customer and community:

Establishing and maintaining excellent relationships with our customers and potential customers. Ensuring excellent visitor satisfaction. Manage collaborations with local organisations, building the relationship to enable S3's social impact initiatives. Handle customer relations, addressing grievances and ensuring a positive experience for all customers.
-Myself & Colleagues / Team

Maintaining qualifications, licensing and CPD/ training requirements. (S3 will aid in obtain qualifications.) Work collaboratively with the venue team and head office. Work alongside the F&B team to serve members. Aid in growing and developing the community of padel players in Wembley Managing administrative tasks assigned to yourself. Collaborate with cross-venue colleagues and partners where required
-Operations

Assist in the daily operations, ensuring the highest standards of customer service Undertake all day-to-day cleaning and maintenance of the equipment and courts, to the highest possible standards, bringing attention to any faults or repairs to the relevant team. Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment. Ensuring the efficient and effective operation of sessions, including equipment set-up and take-down. Log daily compliance checks Ensuring that the venue and facilities are clean and organised. Aid in the implementation of policies, processes and procedures Aid in the organisation & delivery of tournaments.
-Business management and development

Work with the Management team to drive continuous improvement in venue offering and experience (based on feedback from customers, relevant partners, stakeholders, other data, 'market' and wider trends) Help optimise the venue to maintain a vibrant and thriving padel community, while drive sales and court occupancy Assist in organising and sell corporate events, private events, and build relationships with local schools & Organisations. Assist in venue marketing (incl. social media platforms), collaborating with the marketing team to enhance engagement, brand recognition and drive revenue. Aid in the Development of an operation's manual for the efficient functioning of the venue. Work with sponsors and partners to develop the site.
-Coaching

Undertaking sessions according to the timetable and ensure sessions commence on time. Providing feedback, guidance, and monitoring of customer's progress. Ensuring the efficient and effective operation of sessions, including equipment set-up and take-down. Feed into the programming and development of the venue coaching schedule. Continually train and develop your skills as an activator. Organising and leading group and individual coaching session
Job Type: Part-time

Pay: 12.21-13.15 per hour

Expected hours: 8 per week

Work Location: In person