Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.



We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.



We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.



Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.


Summary: The Senior Manager, Product & Credit Governance Lead is required to provide oversight of credit decision frameworks, ensuring credit exposures comply with UK FCA regulations including responsible lending practices and affordability assessments to help safeguard credit quality and support sustainable and compliant business growth. As part of PayPal UK Limited's first line team, you will support PayPal's consumer and commercial lending activities in the UK.


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In your role as a credit risk manager, you will:

Manage UK credit policy change governance, working also with global credit team as needed to appropriately update policy and procedure documents, and log any changes. Interact with global credit compliance and legal teams to confirm that the credit policies are compliant with applicable regulatory guidelines. Manage timely compliance with credit risk-related legal and regulatory requirements, attend the corresponding Regulatory Change Forum, and lead regulatory compliance projects Interact with the Regulatory Reporting team to oversee the forbearance and non-performing exposure reporting to FCA and credit related reports to BCL. Monitor policy execution to ensure compliance with existing policies and procedures, and log potential policy breaches, investigation results, and eventual resolutions. Interact with global credit control and operations teams to become aware of any operational issues/incidents as they arise and inform PayPal UK management on root causes, remediation plans, financial impact, and preventive actions. Verify the accuracy of the periodic portfolio level credit risk appetite reviews. Draft and coordinate credit-related parts of various daily reports to the regulator, such as Self Assessment Questionnaire, Short Form Report. Conduct Credit Risk Assessment as well as Business Impact Analysis and Business Continuity Management including sub-sequent updates. Participate in credit audits and inspections to provide support to internal and external auditors on all these activities as needed.

Additional responsibilities:


Our credit risk managers work to document, apply and monitor our policies and procedures, as well as review, escalate, and follow through on the remediation of any operational issues in relation to credit portfolios, and partner with UK and Global teams within PayPal's credit organization to ensure that the risk oversight model is correctly applied.


If you are a credit risk professional with an interest in operational risk management, credit risk appetite setting, forbearance program/non-performing exposure analysis, UK banking regulations, solving challenges, and working in a highly collaborative and values driven environment, then PayPal's Credit Risk Governance team is looking for you.


UK credit risk governance oversight model, includes credit/collections policy and product pricing change proposal reviews, policy documentation, monitoring of correct execution of these policies, and monitoring of the performance of the portfolio in relation to credit/fraud/operational risk, credit risk appetite, model management, collections, outsourced services, and forborne and non-performing exposures, as well as preparing/reviewing/signing off on regulatory reports prior to submission, and running or contributing to several governance committees/forums.



In addition to the BAU process execution and documentation, there are ad hoc projects with varying degrees of complexity, including operational readiness for new credit products/markets, adaptation of governance practices to emerging regulations/guidelines including new Deferred Credit Payment (DPC) regulation preparation of responses to FCA inquiries, as well as participation in internal/external audits and regulatory inspections including the remediation initiatives.

Minimum Qualifications:

Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset--you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.



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