Job Description

General information

City:

London

Country:

United Kingdom of Great Britain and Northern Ireland

Creation Date:

09-Oct-2025

Employment Type:

Fixed term contract

Employment Type:

Full time

Ref #:

1234571920


Description & Requirements
Role Title: Senior Process Optimization Specialist

Department: Operations



Division: Strategic Operations



Location: London



Type: FTC 6 months

About the Role:



The Senior Process Optimization Consultant is responsible for contributing to the execution of Right Work Right Desk, operating model and continuous improvement initiatives, in line with strategy, across LII. The role holder will play an important role in helping to foster a culture of ongoing and sustainable change through the embedding of standardization and optimization methodologies, change management, and the implementation of the supporting framework to deliver a "common as possible, different as necessary" mind-set throughout LII.





About the Department & Team:



The Process Optimization team, within Operations Excellence, is responsible for:
Working alongside LII front office and support functions to proactively identify opportunities and design process standards to work more efficiently and effectively. Challenging existing methods and procedures and explore alternative solutions to complex problems. Designing and shaping operating models, developing the associated organizational capabilities to deliver value. Identify opportunities to deploy technology and automation solutions to streamline the end to end process Keeping in touch with developments and advancements inside and outside of the insurance industry, making recommendations on how to drive growth at GRS. To build and maintain a wide-reaching internal network whilst driving external partnerships with LII's peers and market leading organisations Working with senior management to assist in the development and delivery of growth strategies based on an in-depth understanding of customer needs.




Key Responsibilities:
Ownership:
Evaluate existing and proposed business processes through the definition of best practices and standards. Lead on the definition and delivery of optimization initiatives from evolution/efficiency identification through to implementation. Manage a team of Process Optimization Consultants to deliver on RWRD initiatives, provide training and establish working relationships with the business Work with the UK & MENA Process Optimization Lead to ensure the business impact and dependencies are identified, reported on and managed at all times. Keep abreast of, and understand the impact of, market processes and initiatives that potentially could impact the LII operations.


Cultural Impact:
Working with the Head of Operations Excellence and multi-location key business stakeholders, to build an optimization environment which supports an ongoing programme of enhancement and efficiency. Design and deliver optimization coaching to business stakeholders


Run:
Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking. Work with the UK & MENA Process Optimization Lead to secure appropriate business sponsorship for the initiatives and track through associated benefits. Lead and facilitate optimization based workshops to drive ideas and solutions Delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of improved ways of working, including the use of data and technology assets. Actively identify potential risks and issues with those initiatives and manage their resolution. Identify trends and process variations as part of establishing an optimization monitoring system. Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis. Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements. Contribute to the ongoing maintenance of the LII process taxonomy.




Skills and Experience:
A proven track record of defining and delivering complex optimization initiatives Extensive London Market/ General Insurance business analysis experience and knowledge of CI/ Lean methodologies Extensive experience of understanding the relationships, dependencies and impacts of change on multiple systems, teams and processes Excellent communication skills Experience working in large organisation - multi-national preferable but not essential Experience of formal change structure and disciplines Ability to work independently Appreciation of various Change Management methodologies Strong analytical and problem-solving skills Strong data analysis skills




About Liberty Specialty Markets (LSM)



Liberty Specialty is part Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.



Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:



Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.


For more information, please follow the links below:



https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us



https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-equity-and-inclusion