Job Description

Description

Your mission is to oversee the clinical support and services workflows, to provide customers with high quality relevant clinical education in clinic and remotely, to drive clinical confidence within our GP and Orthodontic channels.

You will be fully based onsite 5 days per week at the Solihull office. Expected travel upto 40% of the time.

Key Responsibilities

Oversee a team of office based and field based Clinical Liaisons, whose role is to drive adoption and growth, build clinical confidence of customers through education on Align's Clinical Protocols, Innovations and the ClinCheck software program. Provide direct supervision and mentorship to direct reports in relation to performance, workflows, duties, day-to-day activities, and tasks to achieve agreed targets. Monitor employee productivity, provide constructive feedback, coaching and personal development. Regularly co-travel & provide direct support for office & field-based team members Plan onboarding and training of new hires within the region's organization Analyse the outcome of programs and initiatives through reporting and team's input and propose new approaches and action plans. Investigate and analyse clinical-related customer inquiries, complaints, and adverse events. Be responsible for clinical communication and support to our customer base. Interact with functional peer groups and gain co-operation of other, conducting presentations concerning specific projects Receive assignments with goals, objectives, and processes by which to meet goals Demonstrate Leadership and influencing skills ("go-to-person")

Skills, Knowledge & Expertise

A bachelor's degree or a master's degree from a four-year college or university (preferably Dentistry) Typically has 4+ years of directly related experience as a Clinical Specialist/Liaison or equivalent customer relations role. Experience in people management/leadership role is preferred Strong interpersonal, listening, and persuasive communication skills Strong presentation skills, ability to influence through public speaking. Strategic thinker - ability to think outside of the box. Excellent written and verbal communication skills in English Good analytical and numeracy skills Good knowledge of basic computer operations and Microsoft Office tools The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity) Willing to travel up to 40% of the time outside of local geography

About Align Technology

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind. Employee-exclusive discounts on Invisalign products. Learning opportunities through online learning resources and support for your individual development plans. Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another-- ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.


As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.


Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here!

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.