Job Description

Join the Legacy and Future of West Ham United
Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home -- a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.
Our women's team, achieving professional status in 2018, has soared to new heights in the Women's Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.
With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.
As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We're especially proud to have been awarded the Premier League's Advanced Equality, Diversity, and Inclusion Standard in 2023 -- our second consecutive recognition -- underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.
Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.
Why Join Us?
Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
If you're ready to bring your passion for Retail and football to one of the world's most iconic clubs, apply now!
Retail Floor Manager - Stadium Store
Location: London Stadium
Department: Retail
Reports to: Stadium Store Manager
Salary: Competitive + Benefits
Contract: Full Time
Are you passionate about retail, football, and creating world-class customer experiences? We're looking for a dynamic Retail Floor Manager to lead and inspire the team on the shop floor of our flagship Stadium Store. This is your chance to be part of one of the most iconic clubs in the country and play a key role in delivering exceptional service to thousands of fans.
The Role
As Retail Floor Manager, you'll be a driving force behind day-to-day operations, ensuring sales targets are met, customer service exceeds expectations, and visual standards reflect the prestige of the club. Reporting to the Store Manager, you'll step up in their absence and act as a key leader across all areas of the stadium store.
Key Responsibilities
Drive commercial performance by achieving and exceeding sales and profitability targets
Deliver exceptional customer service, ensuring every supporter's visit is memorable
Lead the shop floor team, providing daily direction, motivation and performance feedback
Monitor and analyse key trading reports including bestsellers and non-sellers, reacting to opportunities quickly
Oversee visual merchandising and shopfloor replenishment to ensure consistency and brand alignment
Actively contribute to loss prevention measures, including stock checks, audits, and daily procedures
Support recruitment, training, and induction of new retail staff
Assist in store operations including cash handling, banking, payroll, and opening/closing duties
Person Specification:
We're looking for a confident and motivated individual with a strong background in retail and a love for sport and service. You should thrive in a fast-paced, customer-focused environment and be able to lead by example.
Essential Skills & Experience

• Minimum 2 years of retail experience, ideally with supervisory or management responsibility

• Proven ability to drive sales and meet commercial targets

• Confident leading a team and promoting a positive, energetic environment

• Excellent communication and interpersonal skills

• Sound understanding of visual merchandising and stock management

• Proficient in Microsoft Office, with experience using retail till systems

• Strong organisational skills and attention to detail

• Understanding of loss prevention procedures

Qualifications
Educated to NVQ Level 3 (or equivalent)
Strong command of spoken and written English
Good level of numeracy
Why Join Us?
This is more than just a retail job - it's a chance to represent the values of West Ham United and be part of something bigger. You'll be based at the heart of the club's home, engaging with thousands of fans on matchdays and beyond, and helping create an atmosphere that matches the passion of the pitch.
Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, cafe and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement
Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.
We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.
Safeguarding
At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.
Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. It is non-negotiable to remain vigilant, promptly report any concerns as outlined in our safeguarding policies and guidelines, Therefore and take decisive action to prevent harm, abuse, and neglect. Each person must actively contribute to creating a safe environment for everyone.
How to Apply
To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.
The deadline for applications is 5pm Friday 27th June 2025. Please note that the vacancy may close early if there is a high volume of applicants.
Queries
Thank you for your interest. If you have any queries, or require support with your application, please contact careers@westhamunited.co.uk