Job Description

Job Title:

Stadium Supervisor

Reporting to:

Stadium Operations Manager

Job Purpose:

To deliver first class customer service and maximize opportunities for using the facilities by encouraging and working with all users, helping to create a welcoming and professional environment.
You must be able to work unsupervised, under pressure and be able to meet deadlines and be able to demonstrate team working.

Location:

The John Jenkins Stadium, PO3 6LA, also may be required on occasions at our head office, Pompey in the Community PO4 8TB.

Contract:

Casual Contract which may progress to part-time contract

Working Hours

: Flexible, mainly evenings and weekends

Salary:

14 (aged 21 and over) 12 (aged 18 to 20) 7.55 (aged under 18)

Roles & Responsibilities:

Prepare facility to ensure first-class customer experience

Support risk management checks and inspections to identify areas of repair and/or improvement

Support and assist with 3G grass, and building maintenance ensuring that the facilities are maintained to a high standard

Support and assist with facility booking processes and procedures

Supervise and control entrance areas to ensure customers access and exit the facility appropriately

Responsibility for other support services, such as waste disposal, cleaning, parking, and pitch logistics

Customer Excellence:

Ensure high overall standards and appearance of the facility are maintained

Comply with policies, procedures and standards

Build and maintain positive relationships with hirers to support the delivery of bookings

Safeguarding:

Ensure that the safeguarding of young and vulnerable people is always prioritised, and all safeguarding, policy and procedures are followed

Ensure that all participants and their families are aware of and encouraged to report any safeguarding concerns they may have using the iTrust system. See on site posters.

Skills and Experience:

Essential: (required to fill the role)

Multi-tasking and prioritising Working unsupervised & under pressure Working as part of a team Communicate effectively Importance of customer service Drive for excellence

Non-Essential: (Beneficial to the role)

Able to use Microsoft office applications, such as Word, Excel & Outlook Working in a customer focused environment

How to apply:

Please send CV and cover letter addressed to HR via email to

HR@pompeyitc.org.uk or post to:

HR Officer, Pompey in the Community, Anson Road, Portsmouth, PO4 8TB

Please note that the job will be subject to satisfactory references and enhanced DBS check.

Application Deadline: 9am July 23rd 2025

Interviews to be held: 1 week after closing date.

Pay: 7.55-14.00 per hour

Benefits:

Company events Free parking Gym membership Health & wellbeing programme
Work Location: In person

Application deadline: 23/07/2025