Job Description

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.


We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we're growing all the time.


We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.


Position:


We have an exciting opportunity for a Stairlift Surveyor to join our Local Authority team covering the South of England, based in the Reading area.


The purpose of the role is to maintain and grow sales through existing local authority contracts and to develop additional business with new partners. You will support in the Local Authority sector by providing a supportive, consultative and proactive service to our Local Authority partners.


Key responsibilities;


Undertake technical surveys and sales quotations within end users' premises
Deliver a high standard of data collection, communication and accuracy when surveying and measuring locations and end users for lift equipment
Understands end user needs and provide best recommendation (based on Occupational Therapist guidance where appropriate).
Maintain an up-to-date technical knowledge base of the products we provide to end users, as well as available configurations that provide solutions to a variety of end user needs.
Communicate technical and product information to LAs and end users as well as quote and install information to the business.
Recommend primary work required for each installation
Represent Handicare when dealing with LA staff and end users during the survey process
Attend Performance Meetings with Local Authorities and colleagues, reporting on performance and adherence to KPIs/SLAs.
Ensure the company meets KPIs and service level agreements with regards to survey / quotation provision
Establish and maintain constructive relationships with key contacts and existing partners
Implement, as directed, sales strategies across the UK
Respond to Local Authority and end user requests professionally and in a timely manner
Provide quotations that are accurate and in line with contractual requirements and guidance
Ensure work is carried out in accordance with the schedule of work
Take part in project or development work as required
Gather and report local business intelligence that may impact the business
Establish new relationships to grow and develop the business


Requirements:
Well organised with the ability to plan and deliver own workload
A proactive approach to customer management, ensuring that relationships are developed and maintained
Able to understand, generate and explain technical drawings
Ability to communicate effectively with end users, explaining sometimes complex technical issues
Take an empathetic approach to end users and their home environment, understanding their needs and challenges
A basic understanding of plumbing and electrical works to effectively complete surveys
Ability to take accurate measurements, with good attention to detail
Have a practical understanding of how a property is constructed and configured, with spatial awareness and ability to measure a staircase area to assess suitability for a stairlift
PC Literate with the ability to work access a variety of systems
Practical understanding of Building Regulations, H&S, Safeguarding and Vulnerable Customers
Previous experience working within the Local Authority sector would be an advantage


As this role is regionally based and requires daily travel, a driving license is essential. A Company vehicle is provided.


What's in it for you?


Competitive salary and commission scheme; starting salary 28,000 with 8,000 bonus
Company car
33 days holiday (including bank holidays)
Company pension and Life Assurance scheme
Benefits platform with access to a health care cash plan, gym membership and many high street discounts


Other information:


We welcome applications from all people regardless of their race, sex, disability, age, religion or sexual orientation. We are committed to creating an inclusive and accessible recruitment process and we encourage candidates to request any adjustments they may need to show us their full potential.


Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.


Job Types: Full-time, Permanent


Work Location: In person