Mercedes-Benz of Croydon has an exciting opportunity for a customer-focused and knowledgeable individual to join our dealership as a Star Expert. If you are passionate about automotive innovation, delivering exceptional customer experiences, and representing one of the world's leading automotive brands, this is the ideal role for you to shine in a prestigious and supportive environment.
Become a Brand Ambassador: Star Expert Opportunity at Mercedes-Benz of Croydon
As a Star Expert, you will be a pivotal member of our team, acting as the first point of contact and a true ambassador for the Mercedes-Benz brand. You will utilise your product knowledge and communication skills to inspire customers, making every interaction informative, enjoyable, and memorable.
Who We Are Looking For: Star Expert Skills & Attributes
Genuine enthusiasm for the Mercedes-Benz brand, products, and the wider automotive industry
Outstanding communication and people skills, with a natural ability to build rapport with customers from all backgrounds
Positive, energetic, and approachable manner within a busy dealership environment
Passionate about delivering an exceptional customer service experience
Keen to stay up to date with evolving vehicle features, technology, and brand news
IT literate and confident using digital tools, tablets, and presentation materials
Adaptable and willing to learn, with a commitment to personal and professional growth
Prior retail, hospitality, or customer service experience is an advantage, but not essential
Full UK driving licence
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Key Responsibilities: Star Expert Main Duties at Mercedes-Benz of Croydon
Welcome customers to the dealership, ensuring each guest has a warm and engaging introduction to Mercedes-Benz and its products
Deliver informative and interactive product presentations and demonstrations, tailored to individual customer interests and needs
Keep up to date with the latest Mercedes-Benz models, features, and technology to answer questions and provide advice with confidence
Support customers throughout their showroom journey, from initial enquiry to handover, ensuring a seamless and personalised experience
Work closely with the sales, technical, and aftersales teams to ensure accurate and helpful information is always provided
Assist with showroom events, vehicle launches, and digital presentations to promote the Mercedes-Benz brand and services
Maintain a welcoming and visually appealing showroom environment
Consistently represent Mercedes-Benz values of innovation, excellence, and customer focus
What Makes You a Great Fit for the Star Expert Role?
Ability to engage, inform, and inspire customers in a fast-paced retail setting
Natural passion for customer care and attention to detail
Willingness to undergo ongoing manufacturer product training and development
Confident using digital tools for presentations and customer engagement
Commercial awareness and a commitment to the highest standards of professionalism
Benefits of Working as a Star Expert with Mercedes-Benz of Croydon
Competitive salary
Dedicated manufacturer training and accreditation as a Mercedes-Benz Star Expert
25 days annual leave, plus all recognised UK bank holidays
Comprehensive pension scheme and life assurance cover
Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and partner retailers
Employee Assistance Programme and wellbeing support
Supportive, and inclusive working environment
Opportunities for further development and progression within Hedin Automotive
How to Apply: Become a Star Expert at Mercedes-Benz of Croydon
If you have a drive for delivering best-in-class customer experiences and want to represent an iconic automotive brand as a Star Expert, we want to hear from you. Begin your application today and be a key part of the Mercedes-Benz of Croydon team.
Hedin Automotive is an equal opportunity employer. We welcome applications from individuals of all identities, backgrounds, and abilities. All employment offers are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.
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