Job Description

Starting salary:

25,770

Contract type:

Permanent

Grade:

1

Location:

Duff House, Banff, AB45 3SX

Working Hours:

April-September: 3 days a week (21 Hours)/ October-March: 2 Days a week (11.4 Hours)

Interviews:

To be held in person at Duff House on Week Commencing 11th August 2025


Your role of Steward at Historic Environment Scotland is a permanent position with a likely start date of August/September 2025.


You will work with colleagues to prepare the site for operation each day and welcome visitors throughout the year. You will be assisting with information, entry tickets and products, and will make sure visitors have the best possible experience of this site with its unique history and architecture. You will interact with visitors in the house and gallery spaces, inspiring them to explore the compelling and diverse history of Duff House, National Galleries of Scotland and the Dunimarle Collection.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme - 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Customer Service


o Process and promote retail and admissions transactions through the till system.


o Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas.


o Support the team in achievement of quality assurance Key Performance Indicators (KPIs).


o Actively support in HES seminars, events, functions and promotions.


o Provide the warmest welcome to our visitors and engage proactively with customer service.


o Deliver guided tours/talks as part of the core visitor experience.


Teamwork


o Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.


o Support the Monument Managers on partnership and community engagement initiatives and projects, including volunteering, weddings and other events.


Commercial Awareness


o Work together with the monument team to achieve commercial performance targets.


o Promote commercial opportunities within the monument, such as upcoming events and retail products.


o Assist the Monument Managers to ensure accurate stock management and assist with stock ordering and deliveries as required.


Health and Safety & Compliance


o Ensure the security of the site, buildings and contents, including acting as keyholder.


o Monitor and comply with all H&S procedures/guidance relevant to the site.


o Follow correct procedures to ensure safe operation of all equipment.


o Ensure that the health and safety of staff, visitors and contractors is paramount at all times.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to complete a

cover letter

which addresses:

1.

Why you are interested in the post with Historic Environment Scotland

2.

How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential Criteria:

Experience delivering high standards of customer service in a fast-paced environment. A genuine interest for working in the heritage tourism industry. Ability to work independently at times. Excellent team working skills.




We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.


We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.


Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

Due to site maintenance, please note that we are currently experiencing problems with issuing notification emails through our recruitment platform. If you have not received notification that your application has been received, please email recruit@hes.scot. We apologise for any inconvenience caused by this.