Job Description

Job Summary

We are seeking motivated and enthusiastic Store Assistant's to join our dynamic team in our Dagenham store. The ideal candidate will have a passion for customer service and retail administration. As a Store Administration Assistant, you will play a vital role in enhancing the shopping experience for our customers by providing exceptional service, managing incoming and outgoing calls and liaising with the management team to make the customers after sales journey as smooth as possible.

Responsibilities

Greet customers warmly and provide assistance as needed throughout their shopping experience. Maintain an organised and visually appealing sales floor, ensuring products are well-displayed. Handle transactions accurately and efficiently at the point of sale. Book in customer deliveries. Manage inventory levels by restocking shelves, reporting discrepancies as necessary and ordering stock as needed Respond to customer inquiries with professionalism and courtesy, demonstrating excellent phone etiquette, resolving 1st level customer service queries and escalating when needed. Collaborate with team members to achieve store goals and enhance overall customer satisfaction.

Skills

Strong communication skills, both verbal and written, with the ability to engage effectively with customers. Proficient in time management to handle multiple tasks efficiently during busy periods. Basic maths skills for accurate cash handling and transaction processing. Organisational skills to maintain a tidy work environment and manage stock effectively. A proactive approach to selling, with a focus on upselling products where appropriate.

Experience:

Retail sales: 1 year (preferred) customer service: 1 year (preferred)

Location:

335-351 Rainham Road South, Dagenham RM10 8QR

Schedule

Varying Shifts including weekends.

Pay:

35,000.00- 40,000.00 per year OTE

If you are passionate about retail and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Store Assistant!

Job Types: Full-time, Part-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person