Job Description

New Store Opening

Opening Soon in Market Harborough, leading indepedent footwear retailer Begg Shoes is opening its 10th retail store and seeking a Store Manager to lead the establishment and future success of the team.

About us

Begg Shoes is a thriving family-run business with over 155 years of expertise in footwear and customer service. Now embracing modern eCommerce, the business offers the best of both instore and online shopping in nine stores throughout Scotland, with a loyal and growing customer base.

The Opportunity

Join our team at our brand new store as Store Manager, where you'll lead a passionate and dedicated team in creating exceptional customer experiences.

We're looking for someone with strong leadership and customer service skills from a customer-focused industry, who shares our commitment to team development and a love for quality products.

This is more than just a job--it's an opportunity to grow with a supportive, family-run business that values every team member. If you're excited to make a difference and be part of something special, Apply Now and join us on this exciting journey!

Key Benefits

Engaging Workplace

: Thrive in a fast-paced, dynamic environment with a strong team spirit and high employee retention.

Community Engagement

: Develop strong relationships with loyal customers while working at the heart of your local community.

Expert Guidance and Support

: Receive mentorship from industry experts and work closely with the Directors to drive your store's success and contribute to the broader business goals.

Attractive Compensation and Benefits

: Enjoy a competitive salary, uniform allowance, free seasonal shoes, and generous staff discounts.

Career Advancement

: Gain access to specialist training and career development opportunities with personalised coaching.

Key Qualities

Excellent leadership and motivational abilities. Strong focus on customer service. High degree of professionalism and work ethic. Effective organisational and planning skills. Competence in guiding the team to achieve individual and group KPIs.

Detailed Responsibilities

Motivate and Lead the Team

Inspire the team to deliver exceptional customer service. Lead with a Customer First approach, ensuring customers find what they need and providing assistance as required. Maintain a proactive, hands-on approach to store management.
Customer Experience

Build and nurture strong customer relationships, including promoting Loyalty Rewards. Use KPI data to foster a performance-driven culture, achieving sales targets and team productivity. Handle returns professionally, in line with our returns policy and business interests.
Training and Development

Train and develop the team through informal training, staff meetings, and helping to organise external training sessions. Conduct high quality bi-annual appraisals. Lead team meetings, provide on-the-job training. Manage key HR processes including performance management and disciplinary procedures as required. Delegate duties effectively while setting a positive example.
Stock Control & Fulfilment

Ensure accurate and complete stock control at all times. Optimise systems to efficiently handle web sales despatches, returns, click and collect orders, and customer enquiries.
Visual Merchandising

Coordinate seasonal changes and develop team skills to maintain high visual merchandising standards. Ensure the store's appearance creates positive, lasting customer impressions.
Rota, Payroll, and Holiday Management

Develop cost-effective rotas that align with trading conditions and peak hours. Liaise with Directors on staff pay and wages, and manage payroll and holidays in coordination with the office.
HSE and Compliance

Ensure compliance with trading standards, including HSE and HR management. Uphold a high level of professionalism and awareness of company policies. Manage keyholder duties, including store opening/closing, cashing up, and banking. Remain vigilant to theft risks and ensure store security.
Business Development and Events

Seek and participate in local initiatives to promote the store and the brand. Aim to increase sales and footfall through community involvement.
Other Responsibilities

Carry out any other reasonable requests to benefit the business.

Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Additional pay:

Performance bonus
Benefits:

Employee discount Employee mentoring programme Referral programme Store discount
Schedule:

Monday to Friday Weekend availability
Application question(s):

What interests you most about this role with Begg Shoes in Market Harborough?
Experience:

Retail sales: 1 year (preferred) Customer service: 1 year (required) Team management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person