Job Description

Easol is the leading all-in-one 'experience commerce' platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.

Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise, Europe's biggest Snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.

In this role, you will take ownership of a book of business made up of Easol's key creators, leading the charge on both retention and growth of these high-value accounts. You will act as a strategic partner to our creators, providing expert guidance to help them unlock the full value of the Easol platform. By focusing on key success metrics and identifying growth opportunities, you'll play a vital role in enabling their businesses to thrive.

This position is central to Easol's expansion journey, with full responsibility for protecting and growing revenue from our largest and most important customers. You'll serve as the primary point of contact for your accounts, designing and executing targeted strategies that drive both retention and growth, while ensuring creator engagement remains strong.

We're looking for candidates who are passionate about working with our creators and bring experience in strategic account management, ideally within a technology-driven environment.
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Responsibilities

Own, grow, and retain a book of business consisting of Easol's largest Music creators. Provide best-in-class account management to high-value customers, ensuring revenue growth, retention, and successful renewals. Develop a deep understanding of each creator's business, goals, and challenges to deliver strategic, value-driven support. Drive a hypothesis-led, analytical approach to inform commercial recommendations, letting data tell the story. Maintain transparent visibility over account health and forecasting. Become an expert on the Easol platform, enabling creators to maximise product adoption and value. Oversee key creators through onboarding and implementation, including on-site visits and strategic QBRs. Advocate for customer needs internally and collaborate with product/engineering to shape impactful features. Analyse usage data and feedback to influence product optimisation and development. Continuously refine the account management process, while building a library of testimonials, case studies, and insights. Report on internal KPIs to inform team performance and success metrics. Play a critical role in contributing to company-wide goals across customer satisfaction, retention, and growth. Own a best-in-class customer touchpoint journey. Advocate for the customers' needs and work closely with product and engineering to develop the most impactful and relevant new platform solutions and features.
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Qualifications and Requirements

You have a proven track record of excellent performance in a fast-paced startup environment. You have experience in SaaS/B2B within account management, business development or strategic consulting. You will need to be good with numbers analysis & communication! Experience in the Music industry/ticketing sector would be of interest. Understanding of Fintech would also be useful. That said, we are open to extraordinary talent from a variety of backgrounds but you must be genuinely passionate about commercial, technology and the experience industry. You are highly analytical and data-driven with the ability to dissect and interpret large sets of data. You are highly empathetic and have excellent written and verbal communication skills. Proficiency in data analytics and leading with data-informed decisions. A sound understanding of marketing, business development and e-commerce would help you excel in this role. You have the right to work in the UK.
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About You

You enjoy building and championing relationships with customers and internal stakeholders. You believe that customers should be at the forefront of all business decisions. You are passionate about and personally invested in driving successful customer outcomes and are willing to be an internal advocate for customers. You have a growth mindset with the ability to communicate the most technical situations in the simplest manner. You have an incredible drive for success and a high work ethic. You are process-oriented and always show meticulous attention to detail. You love to work in a competitive and fast-paced environment and have a natural sense of urgency. You don't wait around for opportunities to come to you, but you actively seek them out. You are unique in the way that you are both commercially astute and emotionally intelligent. You love solving problems but you prefer preventing them. You are a team player who is compassionate, friendly and always seeks to empower others and learn from others. You are organised, have excellent time management skills and know what key priorities you need to focus on. You are adaptable and have a huge and never-ending desire to learn and improve. Our business is changing and growing fast and along with it are the demands and skills needed to succeed. You believe in the growth mindset and have no doubt that you can learn and develop almost any skill. You are passionate about experiencing travel and adventure. You are likely to spend your holidays kitesurfing in Sri Lanka, hiking the Nepalese mountains or at an alternative music festival.

Why join Easol?

What you'll enjoy about our team is the chance to be part of a high-performing group that values both hard work and having fun, with regular team events and a strong, supportive culture. You'll work in a dynamic, fast-paced, and rewarding environment where challenges are embraced and no two days are the same.

At Easol, we are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and welcomed. We celebrate differences and believe they make our team stronger. We're also dedicated to providing the flexibility and support needed for employees of all backgrounds and physical abilities to thrive and succeed.