Job Description

Job Title: Strategic Account Manager

Based: Head Office

Reporting to: Director of Operations

Contracted Hours:

Mon - Fri - 45hrs p/w

Salary: Competitive, based on experience

What's in it for you?

Virtual GP Employee Assistance Programme Group Life Assurance Personal Pension Cycle to Work Scheme Tech Scheme Company Sick Pay Scheme Long Service Awards Recognition Awards Comprehensive Training Discount Platform Wellbeing Platform Living Wage Foundation Service Provider.

Objective:

To lead, manage and develop an established portfolio of security contracts in Central London. To be responsible for the effective operational and administrative management of the service delivery of the portfolio of client contracts.


We are looking for an experienced security professional, to work in Central London who, as the Strategic Account Manager in partnership with our clients, will deliver an effective 1st class security service.

Candidate Profile:

A minimum of 10 years demonstrable experience in the Security industry (Essential). A minimum of 5 years' experience in a senior management role (Essential). A minimum of 3 years demonstrable experience in managing multiple sites/contracts (Essential). An industry recognised qualification (desirable) A valid SIA front-line licence (Essential) IOSH or similar qualified (essential) Employment Law knowledge (essential) Proven management skills with the ability to lead and motivate a team (Essential) Excellent client facing skills and proven experience (Essential). Excellent time management and organisational skills, with the ability to work under pressure, quickly and accurately. An ability to deal with exacting client demands Demonstrable experience in managing complex change management processes. Excellent interpersonal, communication and customer service skills Experience of writing and presenting risk reviews and business cases Ability to interview, appraise and performance manage individuals. Be able to develop a thorough knowledge of the Company's core business functions.

Duties

To have the operational management responsibility for the allocated portfolio of contracts. To liaise with clients to ensure KPIs and SLAs are met and exceeded. Build positive relationships with your client base by maintaining regular contact through regular meetings and ongoing communications Lead by example, demonstrate correct behavioural competencies in addition to being a Security SME To create annual/quarterly strategic operational objectives for all allocated contracts To ensure all Unitrust and the clients policies and procedures are adhered to To ensure all site policies and procedures are maintained and regularly reviewed To lead and motivate the security teams ensuring the ethos and core values of UniTrust and their clients emanate within their roles and responsibilities To ensure the teams are resilient in providing excellent customer service and security To forge strong successful relationships with other services providers and stakeholders, creating a seamless partnership in providing premier security and customer service. To liaise with all departments at head office and to seek advice and guidance where necessary Ensuring all issues and incidents are dealt with and reported on in a timely, professional and efficient manner to the client and control team Ensure that all contract security personnel are aware, have read and understood, the current AI's, clients policies and procedures and relevant post instructions. Managing the administration and welfare of the site security teams, including induction and continuation training, probation, and setting objectives during annual appraisals To for part of the senior team in mobilising all new key accounts To support the senior management in the writing and presentation of tenders Be pro-active in identifying potential problems at an early stage and offering practical solutions. Make suggestions to improve the efficiency and effectiveness of the operations of the Company

Development

Develop relationships with the local Police and community forums. To be forward thinking and be a part of idea generation and innovations. To devise and implement new security procedures where appropriate To develop the teams and ensure training requirements are identified and training programmes implemented. Develop the security knowledge and ethos of site within your team and establish security excellence. To promote, manage and develop best practice working routines throughout the security teams

Other

There will be a requirement for the Strategic Account Manager to attend networking events both inside and outside of normal office hours Main working days will be Monday to Friday, however hours are as required. On call 24/7

Don't miss out on this fantastic opportunity to join our team as a Strategic Account Manager! UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019