Job Description

Strategic Customer Engagement and Communications Lead

Location:

Glasgow (Home Based Agile Worker)

Hours:

35 hours per week, Monday to Friday

Salary:

SCP 5255 (68,22773,069) per annum

Contract Type:

Permanent


Wheatley Group is seeking a Strategic Customer Engagement and Communications Lead to lead the development and delivery of a bespoke neighbourhood engagement and communications framework. This pivotal role will align with our Group strategy supporting key objectives for our homes, customers, and communities.

Key Responsibilities:

Lead the creation and implementation of a strategic framework for customer engagement and communications across the Wheatley Group Influence strategic direction through structured projects with clear milestones, objectives, and outcomes Develop robust methods for monitoring and evaluating engagement activities using customer insight, feedback, social media analysis, and other key inputs Report findings and recommendations to the Executive Team and Boards to inform decision-making and drive improvements Champion inclusive engagement and transparent communication to enhance customer satisfaction and community empowerment Deliver tailored, locally focused communications that build trust and showcase the impact of our vision and values Ensure customers and stakeholders are kept informed through multi-media platforms and newsletters Foster effective partnerships with external stakeholders to support community involvement and influence

What We're Looking For:

The successful candidate will have a degree or equivalent qualification in Communications, Journalism, Marketing, or a related field Proven experience in strategic communications and customer engagement at a senior level Strong project management skills with the ability to deliver complex initiatives Excellent analytical skills and the ability to translate insights into actionable strategies Outstanding communication and relationship-building abilities A commitment to inclusive practices and community-focused outcomes

The benefits we offer

We offer a sector-leading benefits package.


The successful candidate will receive:

a rewarding career with a competitive salary; access to a contributory pension scheme; excellent leave entitlements; enhanced maternity, paternity, adoption and shared parental leave; contributions towards dental, optical, driving lessons and more; access to staff inclusion networks promoting an inclusive workplace; and 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley Group, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.


We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing Date:

24 October 2025 at 5pm


Additionally, if you require more information or wish to chat about the role, please contact a member of our recruitment team via email at: recruitment@wheatley-group.com


We want all our candidates to shine, and we are committed to ensuring an inclusive recruitment process. Should you require any reasonable adjustments to support you during the recruitment process, please contact recruitment@wheatley-group.com .