Job Description

London Permanent - Full Time
On Site



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About us

The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.



Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.


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The role

We are a dynamic and forward-thinking insurance MGU, focused on delivering exceptional risk solutions in an increasingly complex world.



As a Strategic Outsourcing Analyst, you will play a key supporting role within the strategic outsourcing function. Reporting to the Group Head of Strategic Outsourcing, you will assist in the ongoing governance, performance monitoring, and compliance oversight of third-party and offshore service providers across TFP's operational footprint. You will ensure that data, documentation, and processes are maintained to a high standard and that outsourced services meet agreed SLAs and regulatory requirements. This role will work closely with key business stakeholders and external providers to promote service excellence, operational resilience, and continuous improvement.


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Key accountabilities

Outsourcing Governance and Oversight:

Maintain accurate and up-to-date documentation of all outsourcing arrangements. Support the implementation of outsourcing policies, frameworks and procedures. Assist in the coordination of governance forums, preparing materials and tracking follow-up actions. Support compliance with FCA and PRA outsourcing regulations, including SM&CR and Operational Resilience.

Vendor & Performance Monitoring:

Track and analyse third-party KPIs and SLAs, highlighting risks or underperformance. Help prepare reports and dashboards for senior stakeholders including the Group Head of Strategic Outsourcing. Assist with onboarding and ongoing due diligence processes for new vendors and offshore partners.

Operational Support & Transition:

Coordinate logistics, documentation, and communications for outsourcing transitions or offshoring initiatives. Support effective knowledge transfer and operational handover to outsourced teams. Liaise with internal teams to gather requirements and monitor delivery against service expectations.

Contract and Documentation Support:

Help maintain a central repository of outsourcing contracts, SLAs and risk assessments. Provide support in contract review processes and escalation documentation

Continuous Improvement:

Contribute ideas to improve outsourcing processes, reporting, documentation, and automation opportunities. Participate in internal projects relating to third-party risk management and vendor optimisation.

Audit & Regulatory Support:

Assist in preparing materials for internal or external audits or regulatory reviews related to outsourcing.

General:

Provide day-to-day administrative, analytical and coordination support to the Group Head of Strategic Outsourcing and the wider Business Operations team as required. #

Skills & experience

Experience in a business support, operations, vendor management or compliance-related role, ideally in an MGA, insurer, or financial services firm. Understanding or awareness of FCA and PRA outsourcing guidelines is advantageous. Strong organisational skills with the ability to manage multiple priorities and deadlines. Comfortable working with performance data, dashboards, and reporting tools. Excellent attention to detail, written communication, and documentation accuracy. Strong collaboration skills to work across departments and with external vendors. Proficient in Microsoft Office (especially Excel, Word, PowerPoint). Degree-level education in business, operations, finance, or a related field is preferred. #

Other

The Fidelis Partnership Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence. Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space. We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader. We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals. We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

Diversity, Equity & Inclusion

Diversity & Inclusion in the workplace

Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups We aim to maintain a focus on equal opportunities across all stages of hiring process We measure and minimise the pay gap where possible.

Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.



To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact

fidelis@avenciaconsulting.com

to discuss.


Apply by 06/10/2025


Reference: FID01538