Job Description

The role

Southern Housing

is seeking a

professional and proactive Strategic Support Manager

to provide high-level directorate support and lead on strategic activities, with a strong focus on

service transformation

for our upcoming

1.4bn, 20-year contract

.


You will play a pivotal role in supporting and enabling the senior management team and wider Directorate to deliver excellent, innovative services through consolidated reporting, activity coordination, and being the central contact point for both internal and external service requirements and improvements.

What you'll do:

Lead and coordinate directorate support functions to ensure smooth operations and drive service transformation initiatives. Support and, where appropriate, lead the development, implementation, and continuous improvement of strategic initiatives and operational processes. Act as the Directorate's Data Protection Champion, ensuring compliance with relevant legislation and best practices. Oversee the production and analysis of performance data, including KPIs, dashboards, financial tracking, and quality assurance metrics. Coordinate and facilitate strategic meetings, including scheduling, agenda setting, and minute-taking. Build and maintain strong working relationships with internal teams, external partners, and stakeholders at all levels. Lead design activities for long-term agreements, including specifications, process maps, contract documents, and lotting strategies. Support contract negotiation, appointment, mobilisation, and management, ensuring value for money and adherence to procurement procedures. Embed resident involvement at every stage of the procurement and post-award process, ensuring feedback informs decision-making and drives service improvement. Monitor and report on market trends and sector developments to inform strategic decision making and identify opportunities for efficiencies and innovation.


The role is based in our office at

Farringdon

and offers hybrid working arrangements of 2 days per week in the office and 3 days - work from home. This is a

Fixed Term Contract

role until

31 January 2027

to provide maternity cover. The current postholder will provide a comprehensive 4 - 6 weeks handover prior to departure, ensuring continuity and support during the transition.

What you'll need:

HND level qualified or minimum 5 years' equivalent experience working within a property/construction related environment, specifically within occupied residential properties. Prince2 or Agile qualification, or suitable project/programme management experience. Advanced IT skills, particularly in Excel, Visio, MS Forms, and communication systems. Excellent analytical, project coordination, and reporting skills. Proven experience in strategic planning, service transformation, and stakeholder management. Strong organisational and interpersonal skills, with the ability to work collaboratively and influence at all levels. Solution-focused, innovative, and committed to continuous improvement. A role model for excellent customer service, creating a 'customer first' working environment.


In your supporting statement, it is important that you address how you meet each of the above

eight criteria

providing real examples.



Closing Date:

18th of November (Tuesday) at 23:59

Shortlisting Date:

from 19th of November 2025

Interview Date:

week commencing 24th of November 2025

Please note:

We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.

Applying for roles with us

About us

At Southern Housing, our residents are at the

heart

of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.


A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life

assurance

Healthcare cash plan

Eyecare & dental

Birthday

leave

Retailers discounts

Cycle

to work

Buy & sell

annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.


We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.