to join our Field Operations team. In this role, you'll be responsible for the safe and efficient removal of fire- or water-damaged building materials, fixtures, and fittings, ensuring that properties are left clean, safe, and ready for reinstatement or further restoration works.
Attention to detail is critical, as all documentation must be completed accurately and in full the first time, incomplete records are treated as a serious health and safety risk.
As part of our One Team, One Purpose ethos, you'll also support other departments (Water, Fire, Logistics, Contents) and uphold our commitment to Excellence as Our Standard. The role requires full participation in the on-call rota (including weekends) and flexibility during surge events, where additional commitment is needed to meet urgent customer demand.
Responsibilities
Preparation & Assessment
- review job files and scopes of work, load correct tools/PPE, confirm ETA with policyholders, and set up safe working zones.
Strip-Out Works
- safely remove damaged plasterboard, flooring, insulation, fixtures, fittings, and units while protecting unaffected areas with sheeting/barriers.
Waste Management
- log, segregate, and dispose of waste in line with SOPs, ensuring sites are left tidy, safe, and ready for reinstatement.
Compliance & Safety
- complete all H&S forms and risk assessments accurately, follow RAMS, PPE, COSHH, and manual handling procedures, and report hazards immediately.
Customer Service
- explain works clearly to policyholders, maintain professionalism, and minimise disruption in occupied homes.
Cross-Team Support
- assist Water, Fire, and Logistics colleagues when required, and provide flexible cover during surge events and on-call duties.
Equipment & Vehicles
- complete daily vehicle/tool checks, maintain clean and compliant vans, and report any faults promptly.
Qualifications
Full UK Driving Licence (Essential).
DBS Check (Essential).
WRT or relevant trade certification desirable.
Progression Pathway & Pay
Starting Salary: 27,500
Technician - 27,500
Lead Technician - 28,500
Lead Technician with WRT Certification - 29,500
Benefits You'll Receive
28 Days Annual Leave
(including Bank Holidays)
Free Onsite Gym
Employee Assistance Programme (EAP)
- 24/7 confidential support
Retirement Pension Plan
Annual Pay Review
Bright Exchange Discounts
- savings at hundreds of UK shops, restaurants, gyms, and cinemas
Free Eye Tests
Access to E-Learning and Skills Development
Ongoing Professional Training Opportunities
(Clear Plan)
Regular Team Events and Social Activities
Job Type: Full-time
Pay: 27,500.00-29,500.00 per year
Benefits:
Health & wellbeing programme
On-site gym
Work Location: In person
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