Job Description

Job number

COO01317

Faculties

Chief Operating Officer (COO) Team

Departments

Residential Services

Salary or Salary range

41,005 - 45,616 per annum

Location/campus

South Kensington Campus - Hybrid

Contract type work pattern

Full time - Open ended

Posting End Date

7 Dec 2025

About the role

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Do you have a flair for excellent customer service? Are you interested in meeting people and supporting them? If so, we have an opportunity for you to join the Residential Services Department within the Property Division.



An exciting development opportunity has arisen for the successful candidate to join the busy Student Accommodation Office Team.



You will be required to provide an efficient and consistently high-quality service to all students, prospective students, and staff at all levels across Imperial.

What you would be doing

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You will provide advice and guidance to undergraduate and postgraduate students with regards to all aspects of accommodation while studying at Imperial. This involves the room allocation into halls of residence and information and support on accommodation available in the private sector. Knowledge and understanding of Private Housing Legislation and Tenancy Agreements/Licenses is required and keeping up to date with changes and amendments is essential.



You will be required to take ownership of various services and specialist occupants who require additional support, such as medical and wellbeing and under 18's and in addition manage the summer accommodation requirements and the Rent Guarantee Scheme. Managing projects is key to the role, which will include planning events throughout the year to provide advice to prospective and current students on all aspects of accommodation and for those moving from Imperial accommodation into the private sector.



You will be the first point of contact and representative between specific Halls of Residence, Campuses, and Imperial departments. You will also assist with the ongoing development, marketing and promotion of the services, which will involve utilising all aspects of social media (e.g. Instagram, X [Twitter]. You will be key in identifying any potential weaknesses to service provision and contribute ideas to help to improve the service to enhance the student experience.

What we are looking for

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A Level or equivalent or evidenced experience in a similar role, preferably in Higher or Further Education Experience of working in a busy customer focused environment A high level of literacy and the ability to express ideas clearly and concisely A high degree of computer literacy, particularly detailed understanding and demonstrable experience of Microsoft Office, Excel, PowerPoint, and Outlook Knowledge of a bed management system, ideally Kinetics or similar providers Excellent customer service skills, including sensitivity to the needs of customers Excellent organisational and person-management skills and the ability to interact with people effectively and appropriately for the situation Proven ability to meet tight deadlines and progress with several tasks simultaneously and be aware of their importance Strong ability to handle confidential information with tact and discretion Ensure that enquiries and tasks are dealt with quickly, efficiently and to a high level of accuracy and attention to detail Organised, managed and excellent office administrative skills Be enthusiastic, self-motivated and an effective team player Excellent numeracy skills (basic rules, using codes on databases) A pro-active and flexible approach to work with the ability to adapt to changing situations in a considered and calm manner and to work well under pressure A flexible approach to working, including occasional evenings and weekends as and when required, and able to work at any location across all Imperial campuses and Halls of Residence, as reasonably requested

What we can offer you

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At Imperial, our values--respect, collaboration, excellence, integrity, and innovation--guide everything we do. The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity. Benefit from a sector-leading salary and remuneration package (including 41 days' annual leave and generous pension schemes). Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme. Interest-free season ticket loan schemes for travel. Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

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If you require any further details on the role, please contact: Sue Mannion, Student Accommodation Officer Manager - s.mannion@imperial.ac.uk.


Closing Date:

Midnight on Sunday, 7

th

December 2025


Interview Dates:

Week Commencing Monday, 12

th

January 2026

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.