Job Description

LD Training Services Limited (LDT) works in collaborative partnership with Leeds Trinity University and the University of Suffolk. We have fully equipped campuses situated in Stanmore (Head Office) Dudley, and Nottingham. LDT currently delivers a range of Business, Accountancy and Management degree courses, with Foundation Year, in addition to IFA recognised Accountancy qualifications we also offer HNC/HND Qualifications.

Position: Student Administrator

Department: Student Services

Job Location: Nottingham

Number of Vacancy: 1

Employment Type: Part Time (34 hours/week), Fixed-Term (12 months)

Working Days: Friday, Saturday, Sunday & Monday

Reporting Manager: Head of Student Services

Highest Qualification & Professional Experience

GSCE in English (or equivalent)
Personal Specifications

Ideally, previous experience of working in an education sector and/or training provider into Student support department. Excellent written and verbal communication & interpersonal skills Ability to manage own workload and be able to prioritise tasks Attention to detail
Key Skills

Experience related to customer service Experience in 1 to 1 meetings Knowledge of Student Finance England applications Proficiency in basic office software including WORD/EXCEL/OUTLOOK etc.
About the Position:

We are looking for a Student Administrator with previous experience in the HE Education student support team.

Job Purpose and Scope:

To assist Student Engagement Officer and Registrar in pre and post admission student IAG To populate and maintain accurate student records and fill in any gaps To support students with applications To deliver administrative support with efficiency Ensure availability of accurate student records Supervise housekeeping of the premises To maintain attendance records and co-ordinate with students regarding absences Provide and obtain information
Key Responsibilities: -

First point of contact for enquiries from all mediums (such as phone, online & walk-ins) - record all enquiries. Answer incoming landline and office mobile calls, check texts and WhatsApp messages and responding / forwarding accordingly. Provide relevant customer service as the face of the organisation. Communicate with students to request/receive information where relevant and log information. Ensure support in the implementation of the University's Access and Participation plan. Supporting students throughout the learning journey. Populate and maintain hard copies and electronic version of student records. Fill in any gaps if any records are missing. Update CRM system Support students in the use of university admission systems. Ensuring that student records are readily available as and when needed. Ensure student attendance is regularly and accurately recorded. Give campus tours to students if required. Address student requests such as letter request Guide students on making applications (Partner Universities or Student Finance) Book appointments with students as required. Collect student documents and files as appropriate. Comply with all GDPR regulations while engaging with student data. Abide by all departmental and LDT policies and procedures. Available to work over the weekend Refer to Line Manager and Head of Department for queries, complaints, and anomalies. Respond promptly to student queries Utilise LDT templates for all written documents Request templates as needed Ensure accurate record keeping at all The postholder will be expected to uphold the organisation's values of equality, diversity, inclusion, and respect, and to actively promote fundamental British values in accordance with the Prevent Duty. Ensure compliance with the organisation's safeguarding policy, procedures, and established ground rules for maintaining appropriate and professional behaviour at all times

Annual Salary & Benefits :

LD Training offers competitive remuneration packages dependent upon qualifications and experience and a flexible working pattern.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 22,587.28 per year

Expected hours: 34 per week

Benefits:

Company pension
Ability to commute/relocate:

Nottingham NG1 5FW: reliably commute or plan to relocate before starting work (required)
Work Location: In person