Job Description

InvestIN Education

InvestIN Education is a dynamic, educational start-up that provides inspirational career experience programmes for school students, across 15+ different industries. Founded in 2012, InvestIN's mission is to bridge the gap between school and the workplace, in order to help students choose the right career and maximise their potential. InvestIN creates the 'ultimate work experience' through a combination of interactive simulations, company visits, seminars, networking sessions and career coaching, led by highly accomplished industry professionals. We have had over 60,000 students walk through our doors, from 100+ countries and 4,000+ schools.

Student Admissions Associate

About the role

InvestIN welcomes over 2000 students to our programmes each year, and the Student Admissions Team is responsible for managing the journey of all B2C customers booking with us directly. Your role is to provide these students and parents with a first-class experience, from the moment they hear about the organisation to the point at which they return home from one of their programmes. This includes taking responsibility for sales, student recruitment, customer service and admissions.

Responsibilities

Manage in-bound customer enquiries via phone/email/live chats Own the customer journey from initial enquiry through to completion, offering the highest level of customer support at every stage Work towards team and individual sales targets, to ultimately contribute to the growth of student admissions company wide Support on key projects which increase sales revenue and enable the Student Admissions Team to provide effective customer service Coordinate effectively with other teams internally and keep up to date on product knowledge to ensure the best possible solution is being provided to our customers Support process implementation and effective data management in order to ensure the meticulous record keeping of bookings, comms and invoicing Where required, support the wider organisation in overall student recruitment, product delivery and cross team sales and service enquiries Support the smooth delivery of our summer season, by leading on the delivery of one of our career summer programmes

About You

University Degree preferred Outstanding professional communication skills- both written and verbal Minimum of 1 years customer facing experience (education, contact centre, retail) Some experience with invoice management is preferred but not essential Alignment with our cultural values and a solid belief in our aim to develop young people to fulfil their potential Some understanding of CRM Systems such as HubSpot is desirable but not essential You can articulate your passion to customers and show them the value of attending our programmes Detail oriented, and able to work with high accuracy and speed in a fast-paced, ever-changing environment Strong problem solving and administrative skills Confident presenting, public speaking, and delivering taught content to a high standard Driven to work in a fast-paced, ever-changing environment, and comfortable organising and prioritising your work independently whilst also being a strong team player.

Benefits:

25 days paid holiday per year (plus bank holidays) Being part of a dynamic and fun start-up with various cultural initiatives including regular socials Pension scheme 2 hours to take off at your choosing every week, to switch off ('unplugged') Volunteer days Access to our private healthcare scheme Sabbatical of three months unpaid leave after three years' service Opportunities for development, with termly appraisals, feedback and dedicated learning & development training

The Details:

Contract type:

Permanent full-time

Working schedule:

9am - 5pm (Monday - Friday). Some weekend work will be required, but you will know dates for this well in advance, and be given time off in lieu during the weekdays.

Working Location:

Hybrid working with 2 days in the office and 3 days from home. Our offices are based in Victoria in Central London.

Salary

: 27,000

Start date:

October 2025

InvestIN's Cultural Values

Experience is Truth:

We believe that to learn is to experience. Our mission is to deliver professional experiences to young people that they would otherwise consider a far-flung fantasy. This 'experiential learning' appeals to all the senses and requires live in-person interaction; providing a welcome counterpoint to the restrictive and atomised environment of cyberspace.

Empowerment and Ownership:

We treat all of our students as young professionals, not simply older schoolchildren. InvestIN empowers students by thrusting them into a whirlwind of professional-life simulation, and asking them to stand up and be counted. Along with that empowerment comes the valuable lessons of responsibility. Students are expected to take ownership of their careers immediately, as we give them detailed advice about how to plant the seeds for a successful future; starting now.

Action and Urgency:

InvestIN believes that success requires both action and urgency. We have been able to grow at an exponential rate because we move ideas quickly into tangible steps forward and we execute them. InvestIN's students refuse to be left behind and want to be able to cut through abstract procrastination; becoming empowered to act with decisiveness and urgency.

Ambition:

InvestIN is a fervent supporter of determined ambition. We believe that young people - and whole organisations - must continue to 'think big' in order to achieve their potential. We therefore coach our students to believe that there are no limits to their career ambitions, and give them the tools they need to thrive.

Imagination:

InvestIN is not an ordinary organisation. We create interactive simulations of professional life, which requires a commitment to using our imagination to deliver extraordinary experiences for our students. At the same time, we encourage our students to imagine themselves as young professionals

now, not at some distant point in the future. We have discovered that tomorrow's achievements are born from today's visualisation.

Integrity:

At InvestIN, we understand the great responsibility that we take on in coaching students. Sometimes the simplest sentence or action can have a lasting impact on a young person's life. We insist on running our operation with the highest level of integrity: from promoting the value of hard work and satisfaction over shortcuts and monetary rewards, to constantly looking at ways to reduce our carbon footprint.

Safer Recruitment, Safeguarding and EDI statement

InvestIN is committed to safeguarding and promoting the welfare of children and young people and expects all staff, seasonal workers, and external professionals to share this commitment.


InvestIN are committed to making our recruitment processes as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values difference, recognising that employees from a variety of backgrounds bring important and positive contributions to InvestIN's culture.


InvestIN are a disability confident employer.


This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to work with InvestIN will be conditional upon the receipt of a satisfactory response to a check of Police records via the Disclosure and Barring Service (DBS). The Disclosure and barring Service helps employers make safer recruitment decisions and prevent unsuitable candidates gaining access to minors or vulnerable adults.

Open Source Searching Guidance

InvestIN are committed to ensuring that we follow and implement legislation and advisories as set out in the KCSIE 2022 framework. Please see the below statement extracted from Harrison Clark Rickerbys Solicitors (HCR Law - https://www.hcrlaw.com/blog/kcsie-2022-safer-recruitment-the-use-of-online-searches-an-update/ ) regarding the updates within the KCSIE 2022 framework relating to open source searching as part of the safer recruitment process.

KCSIE 2022 states:

"... as part of the shortlisting process, schools and colleges should consider carrying out an online search as part of their due diligence on... shortlisted candidates. This may help identify any incidents or issues that have happened, and are publicly available online, which the school or college might want to explore with the applicant at interview." (para 220, KCSIE 2022).On the face of it, this new requirement seems relatively straightforward; however, no further guidance is set out within KCSIE, and schools will undoubtedly have questions about online searches from a practical, legal, and regulatory perspective. This note addresses those key questions.