Job Description

Description

To work flexibly to provide a comprehensive customer service and administrative function for theCollege. To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers. To promote the provision of the Student and College Service to all users. To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS, learner eligibility for enrolment) To ensure that College standards are worked to and maintained (e.g. Matrix and Key Performance Indicators). Ensure continuous development and improvement of personal professional knowledge. Any other duties of a similar level of responsibility as may be required.

Key Responsibilities

Children & Vulnerable Adults:

safeguarding and promoting the welfare of children and vulnerable adults

Equipment & Materials:

the furniture, equipment and consumable goods used in relation to their work

Health / Safety / Welfare:

the health and safety and welfare of all employees, students and visitors under their control in accordance with Hopwood Hall College's safety policy statements

Equal Opportunities:

performing their duties in accordance with Hopwood Hall College's Single Equality Scheme

Skills, Knowledge and Expertise

Experience

Essential Criteria

Customer service skills and experience. Administration skills and experience. Experience of being multi-skilled and working flexibly in order to respond to changing priorities.

How Identified

: Application/Interview

Specialist Knowledge

Essential Criteria

Knowledge and understanding of the college business (e.g. structure, curriculum). Knowledge of administrative, customer service and quality standards. Ability to work with learners and understand the issues facing different groups of learners. Knowledge of college systems and processes.

How Identified

: Application/Interview

IT Skills

Advanced user of Microsoft applications Ability to use technology to generate information and improve efficiency

About Hopwood Hall

We are a Further Education College and University Centre offering a range of full and part time courses employing over 600 staff on our campuses in Rochdale and Middleton situated to the north-east of Manchester. Both campuses have ample free parking and subsidised restaurants.



We offer staff a range of benefits including free gym membership at our Middleton Sports Arena and generous holiday entitlement.

We are committed to being a great place to work and have membership status of the Greater Manchester Good Employment Charter. We are a Living Wage employer and an accredited Disability Confident Employer. Our Equality, Diversity & Inclusion statement is designed to ensure that unfair discrimination does not take place in any part of our recruitment process.



We are committed to safeguarding and promoting the welfare of all learners and colleagues and we expect all colleagues and volunteers to share this commitment. The college complies with Safer Recruitment guidance in line with Keeping Children Safe in Education and all successful applicants are required to undertake a DBS check and other pre-recruitment checks in line with our Safer Recruitment policy. It is an offence to apply for a regulated role at the College if you are barred from working with children (or vulnerable adults if in a role where this applies).



This role is exempt from the Rehabilitation of Offenders Act 1974 and exemption orders 1975, 2013 and 2020.

STAFF BENEFITS

Working at Hopwood Hall College comes with a wide range of benefits including generous holiday and sick pay entitlements.

Other benefits include:

Career average pension scheme Free gym membership at our Middleton Campus Sports Arena Purchase loans for computers and bikes Staff discount at the College's Riverside Salon, Sports Arena and Holiday Clubs On-site nursery (Rochdale Campus) Credit union for savings, low cost loans and life assurance Free on-site parking On-site Dog Kennels (spaces not guaranteed) An electric and hybrid car salary sacrifice scheme (with charging points on site) A cycle to work scheme Discounted public transport tickets Generous holiday entitlement (Teaching staff: 53 days, Business Support staff: 28 days plus bank holidays Christmas/New Year closure and the opportunity to buy additional holidays) Two Health and Wellbeing days per year * Subsidised bistro and refectory