Job Description

We have an exciting opportunity to join our Student Communities Team on a fixed-term contract in the role of Student Communities Team Administrator.

The successful candidate will be responsible for supporting the Student Communities team in delivering an excellent service to the University of Hull students through administrative support, in particular, but not exclusively supporting student sports activity

This is a fixed-term position, expected to run until 31st July 2026.

A little bit about us

Hull University Students' Union is a Charity, with a large Commercial subsidiary; our primary purposes are:


Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students. Being the recognised representative channel between students and the University of Hull and other representative bodies. Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.

Our Commercial Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.

Our Values:

Inclusive -

We actively support Equality and Diversity we adapt our services to reflect and meet the evolving needs of our members.

Innovative

- We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive

- We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun

- We focus on making your time at University as enjoyable as possible.

Supportive -

We listen, look out for your best interests and make sure your voice is heard.

About the Role

Responsibilities

Service delivery

Note-taking in meetings, including complaints investigations, disciplinary panels and Student Communities councils



Booking transport for student activities



To provide administrative support to student groups, such as finances, trip packs and training and document information


To provide administrative support including transport and venue bookings for key Student Communities events such as Varsity, Freshers Week, Accommodation Fair and Awards and Celebration events.



To record and track membership numbers using Microsoft Excel.


To support the Student Communities team with auditing equipment belonging to student-led clubs, societies, volunteer projects and support networks to help ensure activities are safe, inclusive and accessible.


To use creativity and new approaches to solve problems and generate improvements to the student and volunteer experience.


To draft correspondence as and when required.


Act as a key point of contact for the Student Communities team by maintaining strong communication when dealing with student enquiries by phone, email, and in person.


Assist the student communities team in conducting research with students to co-produce the student communities programme throughout the year.

Reporting and information management

Effectively use the Students' Union's CRM (SUMS) to enhance the delivery of student community work in line with the organisation's strategic aims.


Conduct ongoing evaluation and monitoring of the student communities programme, including data such as participant feedback, ticket sales, attendance numbers, and demographic breakdown, to drive service development and improvement.


To ensure accurate records are kept, required submissions and decisions are carried out, and reporting is undertaken within the appropriate timescales.


Collate, analyse and prepare information for reports, documents and presentations when required

Team working

From time to time, as a member of the Membership Services Team, the post holder may occasionally be required to support the work of colleagues within the wider team or across HUSU for joint events and activities. These might include, for example, Freshers Week, Varsity, Elections, Celebration and Award Events, Open days, and training sessions.


Work as part of a team to cover colleagues if absent for any reason to ensure the continued delivery of activities across all areas of Membership Services.

General duties and responsibilities

Ensure confidentiality at all times in handling and disseminating information and data and embedding and implementing GDPR across the workload.


Carry out all duties in accordance with HUSU's policies and with the organisation's values and strategic aims.


Ensure the Health and Safety policies and procedures are always followed.


Maintain an awareness of issues and practice in Students' Unions nationally to build on good practice and identify trends, innovation, and development opportunities. Make connections and network with colleagues across the UK and internationally.


Carry out any other duties as may be required from time to time under the overall scope of the role.

About You

Benefits

Generous annual leave entitlement (full-time entitlement is 27 days plus bank holidays) 3 additional statutory holidays days to be taken between Christmas and New Year Employer funded Health Cash Plan Discount in our SPAR shop, Wetherspoon Sanctuary, and Asylum, plus an opportunity to get free tickets to events. Employee Assistance Programme Shopping discounts and rewards On-site parking at a minimal cost Discounted membership at Hull University Sport and Fitness Centre One day paid Volunteering day a year Option to attend all staff event days

Benefits

Discount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events.

Additional Information

We are committed to ensuring our workforce accurately reflects the diversity of the world we live in. We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.



All candidates will be treated equally and all appointments made on merit.



If you require any further information or wish to discuss this role please email HUSU-HR@hull.ac.uk (mailto:HUSU-Recruitment@hull.ac.uk) or telephone 01482 465860.



We reserve the right to close this vacancy early if we receive a high number of applicants.

Closing date: Friday 3rd October

, 11:59pm.

1st Interview date: 13th October 2025.