Job Description

About the Position:

The Student Experience Advisor plays a vital role in shaping a positive, inclusive, and engaging student journey. This dynamic position focuses on delivering high-quality frontline support, delivering impactful events and engagement initiatives, and ensuring students feel heard, represented, and supported throughout their time at LD Training. With a strong emphasis on equality, diversity, and inclusion, the postholder will work collaboratively with students, staff, and partners to create a sense of belonging and foster a thriving, supportive student community.

Job Purpose and Scope

:

The purpose of this role is to enhance the overall student experience by delivering inclusive, student-centred support and engagement activities. The Student Experience Advisor will lead on the delivery of events, campaigns, and communications that promote wellbeing, community building, and student voice. They will contribute to service development and feedback processes that reflect the diverse needs of the student body and uphold the LDT's commitment to excellent customer service.

The role involves close collaboration with academic departments, professional services, student representatives, and external partners. The postholder will use their initiative, empathy, and organisational skills to ensure students are empowered, engaged, and equipped to succeed - both personally and academically.

Key Responsibilities

Student Engagement & Events

Plan, promote, and deliver a calendar of inclusive student events, campaigns, and initiatives that foster belonging, wellbeing, and community.

Support transitions into and through university life, including but not limited to induction, welcome, and progression-focused activities.

Collaborate with students and staff to co-create events that reflect diverse identities, experiences, and needs.

Student Voice & Representation

Facilitate opportunities for students to share feedback and influence decision-making through surveys, focus groups, panels, and digital engagement tools.

Work closely with student representatives to ensure feedback is captured, communicated, and acted upon.

Champion student voice in service improvement, policy development, and wider projects.

Equality, Diversity & Inclusion (EDI)

Embed inclusive practices across all areas of work, ensuring engagement activities and support services are accessible and culturally responsive.

Work proactively with underrepresented and marginalised student groups to identify barriers and co-design meaningful solutions.

Contribute to initiatives and campaigns that promote awareness and understanding of EDI issues across the student community.

Frontline Student Support & Customer Service

Provide a welcoming, professional, and solution-focused point of contact for students seeking guidance or support.

Offer clear, accurate advice and signposting on a wide range of non-academic matters, using empathy and sound judgement.

Handle enquiries via face-to-face interactions, email, telephone, and online platforms with efficiency and care.

Service Improvement & Collaboration

Contribute to the review and enhancement of student-facing services, processes, and communications.

Maintain accurate records and assist with data collection to monitor engagement and inform decision-making.

Build positive working relationships with colleagues across academic and professional services, as well as external partners, to support a joined-up student experience.

Additional responsibilities

Engage in continuous personal and professional development in line with the demands of the role, including undertaking relevant training and development activities to develop both self and colleagues.

Promote and uphold a safe and healthy environment for all students, staff, and visitors, in line with LDT's health and safety policies.

Carry out duties in a manner that is fair, transparent, and respectful, fostering trust and integrity in all professional relationships.

Champion and actively support LDT's commitment to equality, diversity, and inclusion.

Contribute to LDT's sustainability goals by supporting environmentally responsible practices within the team and wider community.

Undertake any other reasonable duties or tasks commensurate with the level of the role as instructed by the line manager, in response to evolving priorities or organisational needs.

To be successful in this role, you will require the following skills:

To thrive as a Student Experience Advisor, you will need to be a compassionate and proactive individual who genuinely cares about enhancing the student journey. You will bring excellent interpersonal and communication skills, a high standard of customer service, and the ability to work confidently with students from all backgrounds.

Success in this role will also require:

A student-focused mindset and the emotional intelligence to support individuals in a variety of situations. Strong organisational skills to manage multiple projects, events, and enquiries simultaneously. The confidence to engage with students, staff, and stakeholders across all levels of the organisation. A flexible, solutions-oriented approach, particularly when responding to feedback, solving problems, or managing unexpected challenges. A commitment to continuous learning, inclusive practice, and working collaboratively in a dynamic team environment.

Qualification:

Educated to degree level and/or equivalent experience within Higher Education or another sector.

Professional Experience:

Essential:

Experience in a student services, advice, pastoral, or wellbeing role in a higher education or similar setting.

Experience supporting individuals from diverse backgrounds, including underrepresented and international students.

Experience organising events, campaigns, or group activities.

Desirable:

Experience contributing to service development, process improvement, or quality assurance within a student-facing environment.

Computer Literacy Required:

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Experience using student record or CRM systems. Familiarity with digital communication platforms (e.g., MS Teams, Zoom) and online feedback/survey tools.
Schedule: This role requires flexibility

Monday to Friday Weekend availability
You'll be someone who is energised by student-facing work, embraces diversity, and takes pride in making a positive difference to students' lives.

Job Type: Full-time

Pay: 28,000.00 per year

Ability to commute/relocate:

Stanmore HA7 1FW: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person