Job Description

What's On Offer:

Contract Type: Fixed Term

Location: BSC Brighton College

Start Date: June 2025

End Date: 29 August 2025

Salary Circa: 24,000 per annum (Pro-rated)

Weekly Hours: 28 hours per week

Overview:

The Student Experience Facilitator supports the smooth operations of the college, with a focus on overall student experience. The role may include an additional specialism as indicated on the below. Duties of the role include, but are not limited to, those listed below.

Duties

1. Student Experience

Supporting the implementation of the BSC groupwide strategy in relation to student experience to ensure that our customers are at the forefront of everything that we do at BSC, specifically:

Acting as the first point of contact and advisor for all students and visitors to the College, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback Continuously evaluates and identifies opportunities to drive process improvements that positively impact the student experience including support of the Student Ambassador Program Following up on NPS feedback surveys within the agreed SLA's. ensuring that corrective action is taken where necessary Supporting the Monday morning arrival experience in line with Great Things Start Here initiatives Dealing with all escalated student welfare queries and problems quickly, discreetly and efficiently and to the satisfaction of all concerned Supporting the social and activity programme as required Actively participating in the group wide calendar of events, celebrating major annual public holidays in the locations of both BSC colleges and our students Ensuring the college fulfils its duty of care to students Meeting Group Leaders on arrival to ensure all elements of the stay are in place as expected Ensuring the appropriate organising of all 'extras' including social programme, bus passes, excursions, transfers etc.

2. Financial & Administrative Management

Supporting the day-to-day the smooth running and financial health of the college, specifically:

Supporting the effective day-to day management of the college's administration processes. Providing general administrative and record keeping support for the College as requested by the Student Experience Manager or Student Experience Facilitator (Lead) Assisting with the collection of monies owed by the student as informed by Finance following company policy and procedure Maintaining an up to date and accurate knowledge of college rules and policies, British Council guidelines and relevant welfare issues to ensure colleagues and students are given correct information at all times Liaising with central accommodation team to ensure that the provision of student accommodation is of a high standard and in sufficient quantity to meet growing demand. Managing all cash transactions in compliance with BSC group standards as directed by the Finance Team Supporting the efficient administration of course bookings and student records Completing any other related duties as assigned by School or BSC central and support teams

3. Marketing & External Communications

Supporting the Student Experience Manager to ensure that the college operates effectively and in line with the brand standards of the British Study Centres group, taking maximum advantage of the local market opportunities and development potential available, specifically:

Dealing with or redirecting as appropriate all enquiries received, within the agreed BSC SLA's, so as to promote the college and generate business. Ensuring the Welcome Hub areas are well presented and promotional material is displayed at all times.

4. Student Accommodation & Welfare Services

Supporting the effective management of the college's student accommodation and welfare service, specifically:

Supporting the local management of the colleges accommodation provision so as to achieve smooth running Dealing with all student welfare queries and problems quickly, discreetly and efficiently and to the satisfaction of all concerned. Keeping appropriate records and passing on information to relevant parties. Ensuring that students have access to all required information after they arrive at the college by means of the orientation, learning file, college notice board, members of team etc. Being prepared to handle queries and calls when on evening/weekend duty; this involves having the weekend handbook and mobile phone at all times when on call.

5. Safeguarding

To support the safeguarding practices within the college, specifically;

Receiving information about events that are planned in British Study Centres that may involve young people or vulnerable adults Assessing the information promptly and carefully, clarifying and obtaining more information about the matter as appropriate Maintaining appropriate records of any welfare issues and passing on information to relevant parties (e.g. agents)

1. To act as the Designated Safeguarding Lead:

The role of the Designated Safeguarding Lead is:

Receiving information about events that are planned in BSC Education that may involve young people or Adults and plans that indicate how safeguarding will be covered. BSC recognises that although our adult students are not considered as vulnerable adults within the terms of the Section 115(4) of the Police Act 1997 definition. As best practice to recognise all students' vulnerabilities due to cultural differences, being in unfamiliar territories, language barriers and isolation from support networks. and plans that indicate how safeguarding will be covered Collecting information from any team members, contractors, volunteers, children, parents or carers who have any safeguarding concerns or safeguarding conduct concerns and conduct initial fact-finding investigation to gather information. The DSL has a duty to properly record and report all concerning information. Assessing the information promptly and carefully, clarifying and obtaining more information about the matter and escalate to Safeguarding and Compliance Manager and SLT Safeguarding Lead as appropriate Consulting initially with a statutory child safeguarding agency LADO to test out any doubts or uncertainty Making a formal referral to any statutory child safeguarding agency, teaching membership provider, or the police if advised by LADO Recording and reporting statements from any team member or student whereby inappropriate behaviour or allegations have been raised Maintaining appropriate records of any welfare issues and passing on information to relevant parties (e.g. agents) To take lead responsibility for safeguarding, including online safety and understanding the filtering and monitoring systems and processes in place To take the lead with Prevent awareness within college teams and to make referrals where necessary Attend team meetings, supervision sessions and management meetings as arranged Work flexibly, as may be required and carry out any other reasonable duties especially in cases of emergency Hold primary responsibility to make The People Team aware immediately of any concerns regarding team members, contractors or volunteers/

6. Role Specialism

This role includes an additional specialism in (select if applicable)

Safeguarding & Compliance Accommodation Welfare Activity Leader

Job Skills

1. Flexibility

Ability to respond to last minute changes Willingness to take on new challenges, possibly outside own 'comfort zone' Able to 'think on own feet' and to manage the unexpected Understands that the needs of the college may require flexible, mutually understood approaches to work

2. Customer Focus

Responds to customer requests promptly Treats all customers with respect Does not assume the needs of customers Is able to see things from customers' points of view Checks with customers to ensure satisfaction Knows how to manage customer expectations and inform customer clearly on this Actively seeks and acts on feedback from customers

3. Analytical & Problem Solving

Is disciplined and organised Able to deal with large amounts of data and make sense of it Has a measured and organised approach to solving problems Breaks down large amounts of work into smaller, manageable parts Is quick and effective at processing information

4. Working with Others

Understands and works on team success for the whole team Understands own role and expectations of their role in their own team and the wider college team Has a strong awareness of how team dynamics work Treats the concerns of other departments as important Co-operates to meet team goals even at expense of personal preferences

Further Information:

Equality, Diversity & Inclusion Statement

At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. We foster an inclusive environment where every individual is valued, respected, and supported. We are an equal opportunities employer and welcome all interest in joining our team.

Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check.

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
BSC MISSION: By believing that "Great Things Start Here" and standing behind all that this means. If we believe it, our customers will achieve it!

BSC VALUES:
AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.
COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.
CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.
TEAM FOCUS: We seek to reward and recognise excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.

We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.

Job Type: Fixed term contract
Contract length: 2 months

Pay: 24,000.00 per year

Schedule:

Monday to Friday
Application question(s):
Please indicate below if you have a friend and or relative who works for BSC?

Do you have the right to live and work in the UK? The Asylum and Immigration Act 1996 makes it an offence for the company to employ those who do not have permission to live or work in the UK Please indicate if you have any criminal record including (spent) cautions or convictions. (This information will only be used if you are successful in your application when the relevant DBS/PVG/Overseas Criminal Record check is completed)
Work Location: In person