Job Description

What's on Offer:

Job Type: Permanent

Salary Circa: 24,000 - 26,000 per annum (depending on experience)

Hours: 37.5 hours per week

Location: BSC York College

Team Member Benefits:

Annual Leave:

25 days Annual Leave plus 8 bank holidays

Wellbeing:

Dedicated Mental Health Champions supported by trained Internal Mental Health First Aiders. Wellbeing day provided.

Culture:

Friendly and supportive multicultural working environment

Career Development:

Comprehensive internal training and development opportunities

Enhanced Leave and Support:

Enhanced Bereavement Leave, Enhanced Sick Pay, Pet Bereavement Leave, Miscarriage Leave and Pay

Recognition and Rewards:

Regular recognition of achievements through our monthly BSC team awards

Pension Scheme

Join BSC Education in making a lasting difference where your passion will not only shape the future of students but also empower communities, create opportunities, and inspire positive change that resonates beyond our schools.

Overview:

The Student Experience Facilitator supports the smooth operations of the college, with a focus on overall student experience. The Lead Facilitator has a supervisory role in the College in the absence of the Student Experience Manager. Duties of the role include, but are not limited to, those listed below.

Duties:

Student Experience

Supporting the implementation of the BSC groupwide strategy in relation to student experience to ensure that our customers are at the forefront of everything that we do at BSC, specifically:

Acting as the first point of contact and advisor for all students and visitors to the College, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback Continuously evaluates and identifies opportunities to drive process improvements that positively impact the student experience including management of Student Ambassador Program Identifying opportunities to grow student engagement within the College Following up on feedback within the agreed SLA's. Ensuring that corrective action is taken where necessary Supporting the Monday morning arrival experience in line with Great Things Start Here initiatives Dealing with all escalated student welfare queries and problems quickly, discreetly and efficiently and to the satisfaction of all concerned Ensuring a robust social and activity programme is in place, providing a revenue stream to the college Actively participating in the group wide calendar of events, celebrating major annual public holidays in the locations of both BSC colleges and our students Ensuring the college fulfils its duty of care to students Meeting Group Leaders on arrival to ensure all elements of the stay are in place as expected Ensuring the appropriate organising of all 'extras' including social programme, bus passes, excursions, transfers etc

Financial & Administrative Management

Supporting the day-to-day the smooth running and financial health of the college, specifically:

Ensuring that all administration areas of the business run effectively and efficiently Supporting the effective day-to day management of the college's administration processes Providing general administrative and record keeping support for the College as requested by the Student Experience Manager or Director of Studies Assisting with the collection of monies owed by the student as informed by Finance following company policy and procedure Working with the Student Experience Manager to generate and convert walk-in students Maintaining an up to date and accurate knowledge of college rules and policies, British Council guidelines and relevant welfare issues to ensure colleagues and students are always given correct information Liaising with central accommodation team to ensure that the provision of student accommodation is of a high standard and in sufficient quantity to meet growing demand Managing all cash transactions in compliance with BSC group standards as directed by the Finance Team Responsibility for actively monitoring student numbers and activity at the college and ensuring all space is effectively optimised Liaising with Finance Team regarding students' accounts and any other financial matters Ordering stock, stationery & other college supplies as necessary, within the delegated authority levels Supporting the efficient administration of course bookings and student records Completing any other related duties as assigned by the college management or BSC central and support teams

Marketing & External Communications

Supporting the College Manager to ensure that the college operates effectively as a member of the BSC Education group, taking maximum advantage of the market opportunities and development potential available, specifically:

Dealing with or redirecting as appropriate all enquiries received, within the agreed BSC SLA's, so as to promote the college and generate business Hosting agent visits and family trips when required Implementing local marketing activity, at the direction of Central Marketing, to maximise direct non- agent bookings from the local area Ensuring the Welcome Hub areas are well presented, and promotional material is displayed at all times Developing communication channels and processes with partners (where applicable) to ensure that we are capturing all opportunities with the partners. (i.e.- recommending partner test sites and ensuring our partners are recommending us for test preparation where possible)

Facilities & Resources Management

Local responsibility for management of the college's facilities and resources within the limitations of agreed budgets, specifically:

Responsibility for ensuring good maintenance of the college's premises and ensuring the learning environment is safe and secure (in coordination with partners where applicable) Responsibility for ensuring that student resources are appropriate, up to date and in good condition Responsibility for ensuring that the college complies with all legal requirements deemed necessary by the appropriate regulatory bodies

Student Accommodation & Welfare Services

Local responsibility for the effective management of the college's student accommodation and welfare service, specifically:

Act as the primary named person for dealing with students' personal problems Supporting the local management of the college's student accommodation activity so as to achieve smooth running and optimum financial performance Dealing with all student welfare queries and problems quickly, discreetly and efficiently and to the satisfaction of all concerned. Keeping appropriate records and passing on information to relevant parties Ensuring that students have access to all required information after they arrive at the college by means of the orientation, learning file, college notice board, members of team etc Being prepared to handle queries and calls when on evening/weekend duty; this involves having the weekend handbook and mobile phone at all times when on call

Safeguarding

To act as the Deputy to the Designated Safeguarding Lead, the role includes:

Receiving information about events that are planned in BSC Education that may involve young people or Adults and plans that indicate how safeguarding will be covered. BSC recognises that although our adult students are not considered as vulnerable adults within the terms of the Section 115(4) of the Police Act 1997 definition. As best practice to recognise all students' vulnerabilities due to cultural differences, being in unfamiliar territories, language barriers and isolation from support networks. and plans that indicate how safeguarding will be covered Collecting information from any team members, contractors, volunteers, children, parents or carers who have any safeguarding concerns or safeguarding conduct concerns and conduct initial fact-finding investigation to gather information. The DDSL has a duty to properly record and report all concerning information. Assessing the information promptly and carefully, clarifying and obtaining more information about the matter as appropriate then record and refer findings to the DSL Consulting initially with a statutory child safeguarding agency LADO to test out any doubts or uncertainty Making a formal referral to any statutory child safeguarding agency, teaching membership provider, or the police if advised by LADO Recording and reporting statements from any team member or student whereby inappropriate behaviour or allegations have been raised Maintaining appropriate records of any welfare issues and passing on information to relevant parties (e.g. agents) To assist the DSL with responsibility for safeguarding, including online safety and understanding the filtering and monitoring systems and processes in place To assist the DSL with Prevent awareness within college teams and to make referrals where necessary To attend team meetings, supervision sessions and management meetings as arranged. Work flexibly as may be required and carry out any other reasonable duties especially in cases of emergency Hold responsibility to make the DSL and People Team aware immediately of any concerns regarding team members, contractors or volunteers.

Role Specialism

This role may involve undertaking duties in other areas such as (but not limited to):

Safeguarding & Compliance Accommodation Welfare Activity Leader

Job Skills

:

Flexibility

Ability to respond to last minute changes Willingness to take on new challenges, possibly outside own 'comfort zone' Able to 'think on own feet' and to manage the unexpected Understands that the needs of the college may require flexible, mutually understood approaches to work

Customer Focus

Responds to customer requests promptly Treats all customers with respect Does not assume the needs of customers Is able to see things from customers' points of view Checks with customers to ensure satisfaction Knows how to manage customer expectations and inform customer clearly on this Actively seeks and acts on feedback from customers

Analytical & Problem Solving

Is disciplined and organised Able to deal with large amounts of data and make sense of it Has a measured and organised approach to solving problems Breaks down large amounts of work into smaller, manageable parts Is quick and effective at processing information

Working with Others

Understands and works on team success for the whole team Understands own role and expectations of their role in their own team and the wider college team Has a strong awareness of how team dynamics work Treats the concerns of other departments as important Co-operates to meet team goals even at expense of personal preferences

Leadership

Is able to motivate and get the best out of all team members Is supportive of all team members Treats colleagues consistently and even-handedly Has the ability to say 'no' to colleagues when necessary Is willing to take risks, to innovate, to try out new ideas Can lead by example Sees the bigger picture, doesn't get too stuck on minor day to day issues

Further Information:

Equality, Diversity & Inclusion Statement

At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. We foster an inclusive environment where every individual is valued, respected, and supported. We are an equal opportunities employer and welcome all interest in joining our team.

Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check.

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
BSC MISSION: By believing that "Great Things Start Here" and standing behind all that this means. If we believe it, our customers will achieve it!

BSC VALUES:
AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.
COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.
CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.
TEAM FOCUS: We seek to reward and recognise excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.

We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.

Job Type: Permanent

Pay: 24,000.00-26,000.00 per year

Schedule:

Monday to Friday
Application question(s):
Please indicate below if you have a friend and or relative who works for BSC?

Do you have the right to live and work in the UK? The Asylum and Immigration Act 1996 makes it an offence for the company to employ those who do not have permission to live or work in the UK. Please indicate if you have any criminal record including (spent) cautions or convictions. (This information will only be used if you are successful in your application when the relevant DBS/PVG/Overseas Criminal Record check is completed)
Work Location: In person