Job Description

Working Hours: 21 hours (part time)

Location: Remote/homeworker

Contract Type: Maternity cover until March 2026

The University of Law (ULaw) is one of the world's largest law schools. With an impressive history dating back to 1876, we employ over 1,000 staff and have over 14,000 students studying on our undergraduate and postgraduate programmes, along with an alumni network in excess of 100,000.


With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds. In 2016, we opened our leading Business School, further enhancing our reputation as a full service legal, business and educational training specialist, operating from campuses throughout the UK, Berlin and Hong Kong and an Online campus.


We have an exciting opportunity for Student Journey Advisors to join our dynamic Student Journey team.


Working closely with the other Student Journey Advisors, you will be a dedicated contact for an allocated cohort of students for non-academic enquiries, information and advice from pre-enrolment all the way through to successful completion of the student programme. This role will guide and support students through every step of their learning journey, ensuring that each student has the best possible experience and achieves the highest outcomes.

You will:

Act as the first point of contact, providing advice and guidance, identifying solutions and options to ensure student retention and success. Meet with students virtually and respond to enquires via a CRM platform. Arrange one-to-one discussion sessions, for the student to discuss status changes including transfer, intermission and withdrawal to improve retention. Undertake checks and administer the changes to the student record once the change has been approved. Review student engagement and reach out to students to check their progress and identify any required interventions and/or support. Use learner analytics data to identify students at risk of failure and deliver effective intervention strategies in liaison with Academic Coaches and other colleagues. Refer students to other support departments and services. You will have experience of working within a demanding customer service environment, where you were required to have a broad knowledge of a number of different services. You will have excellent communication skills and experience of being the first point of contact. You will be able to deal calmly with difficult or sensitive situations and work cooperatively as part of a team.

Interviews will be held w/c 30th June 2025.

For an informal discussion about the role please contact Abby Carter- Student Journey Team Leader at abby.carter@law.ac.uk

No agencies please.

Equity and Inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way we attract and retain staff, as we appreciate the value and benefits of a truly diverse workforce.


Aligned to this is the opportunity to join one of our three peer staff networks for Disabled staff, LGBTQ+ staff and staff from an underrepresented race, ethnicity and/or cultural heritage.


We celebrate difference and recognise the benefits that this brings to our inclusive culture.


The University is committed to ensuring our workforce is reflective of our diverse student population and wider society; we are striving to increase the representation of Black, Asian and minority ethnic backgrounds across all roles and all levels. Appointments will be made on merit.

Salary:

The salary for this role is 18,000 pro rata (30,000 full time permanent salary)

Package:

30 days annual leave (pro rata), Private Medical Scheme, Contributory Pension Life Assurance, Season Ticket Loans, Cycle to Work Scheme, Eye Care Assistance, Employee Assistance Programme

Hours:

21 hours over 3 days a week- from 9am to 5pm.

Location:

This role will be a fully remote role, although occasional travel to a UK campus will be required for on campus training days.

Our Approach

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.


We're also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team talentacquisition@law.ac.uk.


Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk)

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Please note

we are not a licenced sponsor.


Some posts within the University are subject to a DBS check - you will be notified of this during the application process.